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New Credit Card? Here's some useful information to help you start using your new Credit Card.
It's quick, easy and secure to set up your card online. You'll need your new credit card to activate.
Back to the topYou can change or unlock your credit card PIN at any UK cash machine that displays the Link symbol.
If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post. Just select one of the following options:
Sign in to request a PIN reminder
Please note: For security purposes, we cannot provide your PIN details over the phone. You’ll receive your reminder by post in 3-5 working days.
Back to the topTo add, remove or amend a cardholder:
Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.
We will send you an email each month when your statement is available to be viewed online; simply sign in to view your statement.
If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.
Sign in for Paper-free Statements
Back to the topYou can manage your account on online by signing in.
General card enquiries
0345 944 4555 (Mon-Sun, 8am - 8pm).
Not all Telephone Banking services are available 24 hours a day, seven days a week.
Read our guide to:
If you're registered for Online Banking you can report your lost or stolen card through our online form.
Alternatively you can call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days a week). If you're calling from abroad you can call us on +44 (0) 113 242 8196.