Halifax Travel Insurance is sold, administered and underwritten by AXA Insurance UK plc.
Make a claim
If you need to make a claim, including a claim for legal expenses call 0345 307 3801. Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, times may vary on bank holidays.
Call within 31 days or as soon as possible after the incident to make a claim for:
- Emergency medical expenses
- Cancellation or curtailment
- Missed departure
- Delayed departure
- Personal money, passport and documents
- Personal liability.
Get emergency medical assistance, or repatriation
For immediate medical support when abroad, an expert team is available to help you at all times.
If you or anyone insured requires emergency medical assistance call 24 hours a day, 7 days a week on +44 1633 439016.
View our policy documents
Manage your travel insurance account online
You can use your online travel insurance account to view your personalised policy documents, review your details and renew your policy without having to call us up.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
Lloyds Bank Insurance Services Limited (No. 968406) registered in England and Wales at 25 Gresham Street, London, EC2V 7NH. Lloyds Bank Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. The Halifax name and logo is used under licence.
Calls will be recorded and may be monitored for training and/or quality purposes.