Make a claim
If you need to make a claim, including a claim for legal expenses call 0345 307 3801. Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, times may vary on bank holidays.
Call within 31 days or as soon as possible after the incident to make a claim for:
- Emergency medical expenses
- Cancellation or curtailment
- Missed departure
- Delayed departure
- Personal money, passport and documents
- Baggage
- Personal liability.
Get emergency medical assistance, or repatriation
For immediate medical support when abroad, an expert team is available to help you at all times.
If you or anyone insured requires emergency medical assistance call 24 hours a day, 7 days a week on +44 1633 439016.
View our policy documents
Policy booklet (PDF)
Policy summary (PDF)
Manage your travel insurance account online
You can use your online travel insurance account to view your personalised policy documents, review your details and renew your policy without having to call us up.
Sign into your travel insurance account
Register for a travel insurance account