If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Travel insurance

Halifax Travel Insurance is sold, administered and underwritten by AXA Insurance UK plc.

Travel Insurance with your bank account

We offer worldwide multi-trip family Travel insurance as an added value extra of the Ultimate Reward Current account for a monthly maintaining the account fee.

Halifax Travel Insurance customers

We no longer offer Halifax Travel Insurance. From the 26th March 2018 existing policies will end at the expiry date.

This will not affect existing customer that already hold:

  • A qualifying current account where travel insurance is provided as an added benefit of the account.

Ultimate Reward Current Account

Get worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance, home emergency cover and card loss assistance for a monthly maintaining the account fee of £17.

Find out more

Need to make a claim?
Call 0345 124 1400 if you need to use your benefits. Select the benefits you are calling about and one of our team will be happy to help.

Existing customer queries

Existing Customers

You're in the right place if you want to get in touch with us:

  • make a claim
  • check your policy documents or
  • you're experiencing technical difficulties logging on.

Call us on 0345 307 3801
Lines are open Monday to Sunday, 8am -8pm and Sunday 9am -5pm (times may vary on bank holidays).

  • Make a claim

    If you need to make a claim, including a claim for legal expenses call 0345 307 3801. Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, times may vary on bank holidays.

    Call within 31 days or as soon as possible after the incident to make a claim for:

    • Emergency medical expenses
    • Cancellation or curtailment
    • Missed departure
    • Delayed departure
    • Personal money, passport and documents
    • Baggage
    • Personal liability.

    Get emergency medical assistance, or repatriation

    For immediate medical support when abroad, an expert team is available to help you at all times.

    If you or anyone insured requires emergency medical assistance call 24 hours a day, 7 days a week on +44 1633 439016.

    View our policy documents

    Policy booklet (PDF)

    Policy summary (PDF)

    Manage your travel insurance account online

    You can use your online travel insurance account to view your personalised policy documents, review your details and renew your policy without having to call us up.
     

    Sign into your travel insurance account


    Register for a travel insurance account

Need some Travel inspiration?

Travel tools and insider guides to help you - and your money - go further.

Lets go!Ultimate Reward Current Account

Travel money and more

Why travel far for your Travel Money? Get all the currency you need from us. You can also check out our other travel related products and services.

Travel products

Travel help & guidance

Learn about the costs of using your Halifax cards abroad and how to tell us your travel plans. You’ll also find useful numbers for while you’re away.

Travel help & guidance

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

Lloyds Bank Insurance Services Limited (No. 968406) registered in England and Wales at 25 Gresham Street, London, EC2V 7NH. Lloyds Bank Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. The Halifax name and logo is used under licence.

Calls will be recorded and may be monitored for training and/or quality purposes.