Help with Universal Credit

If you’re on a low income, out of work or can’t work, you may be eligible for Universal Credit from the Government.

About Universal Credit

Universal Credit is a monthly payment provided to help you with your living costs if you’re out of work, can’t work or on a low income.

The amount you receive may vary, based on any income you have. You can find out if you are eligible to claim on the Government website.

Turn2Us logo.

Turn2Us – Financial support charity

For more help and information on Universal Credit, visit Turn2us. This UK charity has plenty of free resources and tools to help you find the right support.

  • Find out how to claim for Universal Credit
  • Try the online benefits calculator and grant search tool
  • Speak to an adviser in your local area

Call: 0808 802 2000 Lines open Mon-Fri 9am-5pm

Support we offer

Support we offer

If you have money worries, get in touch with us for help and advice. We can help you create a repayment plan online, or give you tips and support to help you manage your money. You can also contact us and talk to one of our advisors.

Get help with money worries

Universal Credit FAQs

Support and wellbeing

Support and wellbeing

Learn how we can help as you navigate life events, changes to your health or financial challenges.

Support when you need it

Money management

Money management

Tips and tools to help you get your bills under control and help you manage your budget.

Managing your money

Free independent help and advice

Free independent help and advice

Explore the range of help on offer to support with your finances, including free debt services, independent organisations or your government.

There is also help and guidance on a range of benefits and housing options that you may qualify for.

Free help and advice Free help and advice link

Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.