How to select your choice
You can submit your instructions by phone, online or in one of our branches with a counter. You need to do this before the date your fixed term ends. If you lose your maturity pack, you can still submit your choice by any of the options below.
Online
Provide your instructions through Online Banking by selecting your option under “more actions” in your account overview.
Select your maturity option
If you have not already, you can register for Online Banking.
By phone
You can call us on 0345 726 3646. Lines are open Monday to Sunday 7am-11pm.
In branch
Visit your local branch with a counter and bring proof of identity. We recommend you book an appointment.
After you've submitted your choice
If your account matures on a Friday, weekend or bank holiday, you won't see your requested changes in Online Banking until the next working day.
Once your request is complete we will send you a Certificate of Investment confirming the term and interest rate on your new account.