Fixed cash ISA maturity instructions

When the term is nearly over for your fixed cash ISA, we need you to decide what you want to do with your savings.

We’ll send you a maturity pack before your maturity date containing all the information you will need about the options available to you.

If your account has already matured, skip to read your options.

Your options if your account is due to mature

If there's 28 days or less left of your fixed term, you can choose what you'd like to do with your money:

Reinvest your full balance into a new fixed rate cash ISA.
Reinvest and add more money.
Withdraw money and reinvest the rest.
Close the account and withdraw all your money.

More about reinvesting into a fixed cash ISA

The benefits of reinvesting

All interest is paid tax free.
ISA transfers benefit from our ISA Promise.
You have 14 days from the date the ISA changes to cancel the account with no charge. You can do this by closing it or transferring to another ISA product. We will pay you back any credit balance and pay interest on the account for the time your money was with us.

Bear in mind

All deposits and transfers must be received within 60 days of account opening.
You can choose where your interest is paid: to your ISA, to another account with us or another bank or building society. If you arrange for your interest to be paid into a different account, any more interest you earn from this may be subject to tax, unless the other account is also tax-free.
At the end of the fixed term, unless we receive instructions from you, your account automatically changes to an Instant ISA Saver.

What you can reinvest into

Account name	Interest rates	Minimum opening balance	Access	Withdrawals
Account name ISA Saver Fixed	Interest rates 4.60% AER/tax free interest for the one year term. 4.50% AER/tax free interest for the two year term. An extra 0.10% AER/tax free for the one year term or 0.05% AER/tax free for the two year term will be added if you already hold a Halifax Personal Current Account that has been open for a minimum of 40 days. 4.00% AER/tax free interest for the five year term. Choice of interest paid monthly (may be at a different tax free rate) or annually.	Minimum opening balance £500	Access Online By phone In branch	Withdrawals You can close the account early but for the one year term account you’ll be charged the equivalent of 90 days’ gross interest. For the two year term account you’ll be charged the equivalent of 180 days’ gross interest. For the five year term account you’ll be charged the equivalent of 365 days’ gross interest. This means you may get back less than you put in.

How to select your choice

You can submit your instructions by phone, online or in one of our branches with a counter. You need to do this before the date your fixed term ends. If you lose your maturity pack, you can still submit your choice by any of the options below.

Online

Provide your instructions through Online Banking by selecting your option under “more actions” in your account overview.

Select your maturity option

If you have not already, you can register for Online Banking.

By phone

You can call us on 0345 726 3646. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

In branch

Visit your local branch with a counter and bring proof of identity. We recommend you book an appointment.

After you've submitted your choice

If your account matures on a Friday, weekend or bank holiday, you won't see your requested changes in Online Banking until the next working day.

Once your request is complete we will send you a Certificate of Investment confirming the term and interest rate on your new account.

Your options if your account has already matured

If your fixed cash ISA matured and you didn't provide your maturity instructions, it would have changed into an easy access cash ISA with a variable interest rate.

You can now decide whether to:

do nothing, and your money will stay in the easy access cash ISA
renew into a different easy access cash ISA
open a new fixed cash ISA and transfer over your funds.
- To transfer, once your new fixed ISA is open, select ‘Add money’ in Online Banking and then ‘Transfer in existing ISA’.
- You will receive a new account number and sort code.

Tax treatment depends on individual circumstances and may change.

For a definition of AER, tax free and other terms, view our savings glossary.