Travel help & guidance

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

  • Check fees outside the UK.
  • Ensure your cards do not expire when you are away. Please check your expiry date.
  • Take another form of payment in case of emergency.
  • Ensure your contact details are up to date so we can contact you if we are concerned there may be fraudulent activity on your account - update here.
  • Take note of our overseas number to call in an emergency +44 (0)208 239 3931

Have an enjoyable trip!

Report your card as lost or stolen

If you're registered for Online Banking you can report your lost or stolen card online.

Report it using Online Banking

Or you can call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days a week). If you're calling from abroad you can call us on +44 (0) 113 242 8196.

Useful numbers

If you're having difficulty using your cards abroad, call us on:

(Lines open 7am - 11pm, seven days a week).

To make a travel insurance claim, call us on +44 (0)345 124 1400.

(Lines open Mon-Sat 8am-8pm, Sun 9am-5pm).

Costs of using your cards outside the UK

Compare card usage costs and see what the costs of using your credit card or debit card outside the UK are.