Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
The Halifax brand is changing to Lloyds
About the Halifax brand change
As your Halifax accounts and policies move to the Lloyds brand, we'll keep you informed every step of the way and contact you before any changes happen.
There's nothing you need to do today. You'll find the latest information here about what stays the same, what's changing and when.
Watch our video to find out more (3 mins 28 secs).
An update about your accounts and policies
Find out what's changing, what stays the same and any updates that may affect you.
Savings
Halifax savings accounts will become Lloyds branded.
Accounts will continue to be provided by Bank of Scotland plc, with no changes to account details, the way savings are managed or FSCS protection.
We'll contact you before anything changes.
Current accounts
Halifax current accounts will become Lloyds branded.
There's nothing you need to do, and we'll keep you updated along the way. Accounts will continue to be provided by Bank of Scotland plc, with no changes to account numbers, sort codes, payees, direct debits, standing orders or FSCS protection.
We'll contact you before anything changes.
Mortgages
Halifax mortgages will become Lloyds branded.
There's nothing you need to do, and we'll keep you updated along the way. This won’t affect your mortgage in any way. Your payments, interest rate and mortgage terms will stay the same.
We'll contact you before anything changes.
Credit cards
Halifax credit cards will become Lloyds branded.
There's nothing you need to do, and we'll keep you updated along the way. Your PIN, credit limit, features, benefits and payment arrangements will stay the same. Recurring payments and subscriptions will continue as normal.
We'll contact you before anything changes.
Loans
Existing Halifax loans will remain Halifax branded until they end.
Repayments, interest rates and loan terms won't change.
If you need to borrow again in future, lending products will be available under the Lloyds brand.
Investments and pensions
Halifax Share Dealing, Ready-Made Investments, Ready-Made Pensions and Self-Invested Personal Pensions will become Lloyds branded.
There's nothing you need to do, and we'll keep you updated along the way. Account details, investments, trading arrangements and how you log in will stay the same.
We'll contact you before anything changes.
Car finance and leasing
Existing Halifax car finance agreements will continue unchanged until they end. If you need car finance in future, you'll be able to explore finance products with Lloyds.
Existing Halifax vehicle leasing agreements will continue unchanged until they end. If you're looking to lease a vehicle in future, you'll be able to explore vehicle leasing products with Lloyds.
Protection cover
Halifax Protection policies will continue as normal and Scottish Widows will continue to administer them.
Cover, policy terms and premiums won't change because of the Halifax brand change.
Insurance
If you have a Halifax home, car or business insurance policy, there's nothing you need to do. Your current policy and cover remain unchanged.
We'll get in touch before your renewal date to let you know about any changes that may apply to you, including updates to our branding.
Moving across to the Lloyds app in just a few clicks
You can continue managing your accounts in the Lloyds app by following these steps.
Open the Halifax app and select the message to start your move to Lloyds.
We'll take you to the Lloyds app and in a few quick steps, you'll be set up. You can use biometrics and continue using your existing password and memorable information.
The Lloyds app looks and works a lot like the Halifax app, so it should feel familiar straight away. Your accounts and policies will be there ready for you to manage, just as you do today.
Your security comes first
Support with managing someone’s affairs
Your power of attorney questions answered
If you help manage someone else’s accounts or have someone help manage your accounts, there’s a few extra things to know about how this will work in future.
Help and support
Head to Lloyds for support with...
Financial abuse support
We're here to help if you or someone you know is a victim of financial abuse.
Money worries
Get the support you need if you are facing challenging times.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online through the Lloyds app or online banking.
Message us in the Lloyds app
The Lloyds virtual assistant can easily answer most questions, including questions about your Halifax accounts. If it can’t help, we'll pass you onto someone who can.