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Halifax: Creating a bank that is open to all
At Halifax, we want to make sure we do all we can to champion every type of person. We work hard to provide a fully inclusive environment for our customers and colleagues, and we will act if we feel something is wrong.
We have and will take action against discrimination and violent or offensive behaviour, whether racist, sexist, homophobic, transphobic, ageist or ableist, regardless of whether this happens in our branches, offices, over the phone or online on our social media channels. Such action may include referral to the police, being removed from premises, having calls terminated or in closure of an account.
We are committed to creating a safe environment for colleagues and customers and will strive to do the right thing for the communities we serve.
Supporting customers and colleagues
Accessibility and disability
- If you need additional support we have adapted our services to provide support and guidance for your needs, whether visible or non-visible.
- We launched the Hidden Disabilities Sunflower Lanyard scheme UK wide across all our branches.
- We work with Digital Accessibility Centre (DAC), a non profit organisation, to check that our websites and Mobile Banking app are accessible for all.
- We offer a SignVideo Interpreting service, enabling our deaf customers to communicate with us via sign language.
- We provide internal training, to increase colleague awareness of long term health conditions, visible and non-visible disabilities.
Mental health
- Together with Mental Health UK, we tackle stigma, raise awareness and equip customers and colleagues with tools to look after their mental health and live their best possible lives.
- Our independent charitable Foundations provide funding and support to small and local charities that are supporting people with mental health conditions, helping thousands of people to change their lives for the better.
- We have Mental Health Advocates across our branch network, who are trained to give wellbeing support to other colleagues.
- Working with the Money and Mental Health Policy Institute, we have achieved the Essentials level in their Mental Health Accessible Programme. As a result, our colleagues are able to better understand and support customers with mental health conditions.
- Colleagues receive internal training to increase awareness and understanding of mental health conditions; and signpost specialist support.
Race and ethnicity
- Our independent charitable Foundations provide funding and support to many small and local charities who are led by and for Black, Asian, and Minority Ethnic communities, helping people to break or prevent the cycle of disadvantage.
- We strive to create a fully inclusive culture for all colleagues, customers, and communities.
- We developed a Race Education Programme to help all colleagues hold brave conversations about race, promoting awareness, allyship and action, with customers and colleagues.
- Our race and ethnicity colleague network REACH, creates a truly inclusive environment by giving professional development and support for colleagues from different racial, ethnic and cultural backgrounds.
Sexual orientation and gender identity
- We actively support and celebrate Pride season and decorate our branches to celebrate and support greater LGBTQ+ inclusion.
- We actively raise awareness and encourage support for other key LGBTQ+ awareness days during the year, to create a welcoming environment for all our LGBTQ+ colleagues and ensure our allies are educated and visible in their support.
- We are committed to providing a safe and supportive environment for customers and colleagues, and the way in which they wish to express their gender identity.
- We give our branch colleagues the option to add their preferred pronoun to their name badge, as another way of helping everyone feel welcomed and valued for how they identify.
- We have trained LGBTQ+ Mental Health Advocates across our branch network offering wellbeing support to LGBTQ+ colleagues.
- Our LGBTQ+ colleague network Rainbow, creates a truly inclusive environment by giving professional development and support for LGBTQ+ colleagues.