If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Download our Mobile Banking app

Everyday banking on the go where you can:

  • Use the app whenever you want
  • Change your address
  • View pending transactions
  • Pay people
  • Sign in securely using fingerprint or Face ID with a compatible device.

We'll make sure it's you

Quickly and securely verify it’s you when shopping online and signing in to Online Banking.

Maps

With a simple tap or click on your transactions you can see their location on a map.

Freeze card

Using the app you can freeze and restrict how your debit card is used, if you’ve misplaced it.

What you'll need to start

  • Device running a recent version of iOS or Android
  • Wi-Fi or 3G/4G data on your phone
  • Apple App Store or Google Play account
  • Online Banking User ID and password
  • Up-to-date phone number registered with us

More about how you can add or update your phone number

Step by step guide to setting up the app

Downloaded apps step 1

Step 1

Download the app from the App Store or Google Play. Then open it once it’s ready.

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Step 2

If you already use Online Banking, select ‘Sign in’. If not, select ‘Register’ and follow our registration guide.

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Step 3

We’ll ask for your username and password. Use the same details you do for Online Banking.

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Step 4

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

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Step 5

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

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Step 6

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

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Step 7

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

Downloaded Apps All Done

All done!

That’s it, you’re up and running with the app.

What makes our app so secure?

Our Mobile Banking app has extra security technology built in. It keeps your details safe and private and means there are fewer ways for things to go wrong:

  • Express sign-in - Sign in securely and quickly with your fingerprint on compatible iPhone and Android devices, and with Face ID from iPhone X. If you prefer, you can also sign in with just 3 characters from your memorable information.
  • Time-out - Set how long the app waits before signing off for security, so you can flip between apps when you need to.
  • Encryption - The app keeps your banking and personal details safe on your phone, at the bank and everywhere in between.

If you still have some questions about our apps, security or anything else take a look at our FAQs.

Frequently asked questions

Download our Mobile Banking app

Please note: If you have another type of device or your device is jailbroken or rooted, you can still access Online Banking through your browser.

We don't charge you for Mobile Banking but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. The app works on all iPads running the latest iOS. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details. If you have another type of device, you will still be able to access Online Banking through your web browser.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.