Download the app from the App Store or Google Play. Then open it once it’s ready.
If you already use Online Banking, select ‘Sign in’. If not, select ‘Register’ and follow our registration guide.
We’ll ask for your username and password. Use the same details you do for Online Banking.
Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.
Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.
You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.
When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.
That’s it, you’re up and running with the app.
If you still have some questions about our apps, security or anything else take a look at our FAQs.
Please note: If you have another type of device or your device is jailbroken or rooted, you can still access Online Banking through your browser.
We don't charge you for Mobile Banking but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. The app works on all iPads running the latest iOS. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details. If you have another type of device, you will still be able to access Online Banking through your web browser.
Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
