Mobile Banking app

Join our 5 million app users

  • Sign in securely with your fingerprint or Face ID
  • Stay up to date with app notifications
  • View your card and PIN
  • Freeze your debit or credit card
  • View your upcoming regular payments

How to set up the app

Download the app

Download the app frm the App Store or Google Play. Then open it once it's ready.

Sign in or register

If you already use Online Banking, select ‘Sign in’. If not, select ‘Register’ and follow our registration guide.

Sign in details

We'll ask for your User ID and password. Use the same details you do for Online Banking.

Memorable information

Next we'll need 3 characters of your memorable information. The number above each box tell you which to enter.

Security check

Now we'll do a quick security check to make sure it's you. Choose a number for us to call you on.

Confirm it's you

You'll get a 4-digit code on your screen. Then we'll call you on the number you chose. You'll be asked to read out the code or key it in using the numbers on your phone.

All done!

That's it, you're up and running with the app.

Download our app

Android devices

If you have a compatible Android mobile phone or tablet you can download our app from Google Play.

Get it on Google Play

Apple devices

If you have a compatible iPhone or iPad you can download our app from the Apple App Store.

Download from the Apple App Store

YouTube video explaining how to use our mobile banking app.

What makes our app so secure?

Our Mobile Banking app has extra security technology built in.

It keeps your details safe and private and means there are fewer ways for things to go wrong.


If you still have some questions about our apps, security or anything else take a look at our FAQs.

Frequently asked questions

Important legal information

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Online Banking. Terms and conditions apply.

Mobile Banking app: Our Mobile Banking app is available to Online Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

Services may be affected by phone signal and functionality.