What is changing?
A fresh new look and easier navigation will make it easier to find the things you do most often and discover features you may not have used before.
You’ll also notice larger buttons that make Online Banking easier to use on a touch screen device.
You can make quick transfers between your accounts and pay existing recipients, all from your Online Banking homepage.
Why the change?
We’re always looking for ways to improve your Online Banking experience.
With the increasing popularity of touch screen devices and a growing list of new Online Banking functions, the time is right to refresh the design.
Online Banking is based on feedback from our customers and we’re always keen to hear what you think. If you have a comment or question, look for the feedback button at the top of the new Online Banking homepage.
When is the change happening?
We’re giving all customers plenty of notice of the change followed by a period where you can be one of the first to move to the new design.
All customers will be moved over to the new design in the weeks following the launch. We’ll let you know when this has happened.
What does it look like?
Take a look at our overview and watch the video to get a first look at the new look Online Banking.
When you sign in to new look Online Banking you’ll see a short tour to help you find your way around.
What will stay the same?
The design of Online Banking is changing, but:
- Your personal sign in details will stay the same
- You’ll recognise your accounts in a familiar place on the homepage
- You’ll still be protected by the latest security measures
- You’ll carry out your day-to-day banking tasks in a familiar way.
Will the changes affect how I sign in?
The design of the sign in page will change, but your personal sign in details will not be affected.
Is the app changing?
No, these changes won’t affect our latest Android and iPhone Mobile Banking apps.
Where can I get help?
Once you have moved over to the new design, you’ll have access to tutorials and other support material to help you find your way around.
If you are having problems and can’t find the answers you need in our Help centre, you can always contact us.