We want to help you get online

The Digital Helpline is offering free 1-2-1 training sessions to build our customers and their loved ones’ confidence online.

Each lesson will be personalised to your needs, making sure you are a pro in no time.

You’ll learn to…

  • Set up a device and connect to the internet
  • Create an email account and send emails
  • Sign up for Online Banking and bank online
  • Book a doctors appointment
  • Shop online for groceries
  • Stay in touch with family and friends through video calls

Call the Digital Helpline for a chat so that they can answer any questions you may have. They can then book in your lessons to suit you.

We’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The Digital Helpline won’t do this either.

Fancy a chat with the Digital Helpline?

Their lines are open:

Monday – Friday

9am – 5pm

To chat or book a free training session, call them on:

0345 222 0333

If you have a hearing or speech impairment, you can book a session using Relay UK or BSL SignVideo.

 

Check if you can apply

You can use this service if:

  • You are a resident of the United Kingdom or channel islands
  • At least 18 years old

Do you want to learn online?

Learn My Way is a website of over 30 free online courses to help you make the most of the online world. Courses range from using a keyboard, to support with how to claim Universal Credit.

Further support

Our online services

Browse what we have on offer.

 

 

View online services

Banking online safely

Useful tips for staying safe online.

 

 

Protect yourself from fraud

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking