Sign in and out safely
Don’t let anyone else have access to your mobile banking app.
Sign out after each time you use Online Banking.
Protect your device
Install an anti-virus on every device you use to bank online. Keep it up-to-date and run a scan at least once a week.
Update your web browser and operating system as soon as updates are available.
Keep your sign in details private
Never share your sign in details. These include your user ID, password, and memorable information. We’ll never contact you to ask for them.
The only time you can share your sign in details is under a legal agreement. This includes anyone you have a joint account with.
Don’t save your sign in details to your computer or mobile, especially if you share the device with someone else.
Tell us right away if you think anyone else knows these.
Never allow someone to gain remote access to your device while banking online. Fraudsters can pretend to be us or other well known companies to steal your details and money.
Beware of scam calls
We’ll never call to tell you to move money to another account.
And we'll never call you from the number on the back of your card.
If you get a call like this, hang up, it’s a scam.
If you move your money to another account and it’s a scam, we may not give you a refund.
Double-check before you pay an invoice or bill
Always double-check the name, account number and sort code. Call the person or company on a phone number you trust, not one from an email or invoice.
If you pay the wrong account without checking, we are unlikely to offer you a refund.
Double-check before you invest
Only invest with a company who are allowed to offer products and services. You can use the FCA site to check.
If you don’t check an investment deal and it’s a scam, we may not refund any money you may lose.
Double-check before you pay an upfront fee
Make sure a company or offer is genuine. Call them on a number you trust, not one from a message.
If you don’t check and it turns out to be a scam, we are unlikely to offer a refund.
Remember, never make a payment unless you know what it’s for and who you’re paying.
If someone contacts you out of the blue to ask you to make a payment, it could be a scam.
Make sure an online date is genuine
Never send money to someone you haven’t met in person as their dating profile may be fake.
If you send money and they’re a fraudster, you’re not likely to get a refund.
How to use Open Banking
Open Banking allows you to use your bank accounts through other apps.
If you use it, the company who provide the app may ask you to share data about your accounts.
Always be careful when you use Open Banking and:
- Read the terms and conditions before you sign up.
- Know what data you’re sharing, how it will be used and who else may see it.
- Keep an eye out for any unusual activity on your accounts. Contact us if you’re not sure.
Find out more about Open Banking.
Pay by card
The safest way to buy something online is to use your debit or credit card.
If you can’t pay by card, make sure a seller is genuine first.
Remember, our online fraud guarantee does not cover card payments.
However paying by card is safer than a bank transfer. If you pay by card and there's a problem, we may be able to get your money back. If you pay by bank transfer and it's a scam, it's very hard to recover your money.