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Cashback Extras frequently asked questions

Cashback Extras is an online service that enables you to receive cashback offers from participating merchants.

To be eligible for the scheme you need to be over 18, have a Halifax current account, have a debit card and/or credit card and be signed up to Online Banking. Terms and conditions for Cashback Extras can be found in the Online Banking agreement.

  • About Cashback Extras

    • 1.
      What are Cashback Extras?

      Cashback Extras are offers that give you cashback when you either shop with your selected retailers using a Halifax debit or credit card or set up a direct debit.

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    • 2.
      Am I eligible for Cashback Extras?

      To register for Cashback Extras you need a Halifax current account to get cashback paid into one of your valid Halifax debit or credit card accounts. You must also be over 18 and registered for Halifax Online Banking. Terms and Conditions apply.

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    • 3.
      How do you select the offers I receive?

      We may suggest offers for places we think you might like to try and some you may have used your card to shop at or set up a direct debit with before.

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    • 4.
      How do I register for Cashback Extras?

      On desktop or using your tablet or mobile browser: Sign in to Online Banking and select ‘Get free add-ons’

      With your Mobile Banking app: Sign in to Online Banking and ‘Register for Cashback Extras’

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    • 5.
      How do I view and activate my offers?

      Just sign in to Online Banking and visit the Cashback Extras hub. Select the offers you’d like to activate, then use your Halifax debit or credit card with your chosen retailer(s) to receive cashback.

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    • 6.
      When will I receive my cashback?

      Visit the Cashback Extras hub to view your transaction details and cashback total, or to find out when you’ll receive cashback.

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    • 7.
      Why can’t I see any offers?

      If you’re a new customer, we may not have any transactions for you yet. Many of our offers are based on the types of places customers shop at, so once you start spending on your debit and credit cards, we’ll start sending you offers.

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    • 8.
      How do I earn cashback using an offer?

      Debit or credit card offers

      Go to the Cashback Extras hub and select offers you want to activate, then pay using your Halifax debit or credit card when you next shop with your chosen retailers.

      Direct debit offers

      You will see any direct debit offers alongside your other offers on your Cashback Extras homepage.

      To redeem direct debit offers:

      1. Select an offer to activate it or find out further details
      2. Sign up for services as stated in the offer’s conditions.

      Important information

      Subscription services that require a direct debit will usually ask you to enter into a contract with the service provider. These contracts typically have a minimum term of between 12 and 24 months. You must consider whether you are able to commit to a regular payment for this length of time.

      If you cancel, change or switch your subscription before the end of the minimum term you may be charged early termination or other fees by the service provider.

      If you are signing up with a new service provider you must find out from your current supplier whether early termination fees will apply. You must take this into account when deciding whether to sign up to a new service.

      You should contact your service provider(s) directly for details of their specific policies.

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    • 9.
      Do any offers have exceptions or exclusions?

      Some of our offers have exclusions that are shown when you select them. Exclusions may vary between offers and some offers may only apply in certain areas.

      You can find out if there are any exclusions, exceptions or caps by selecting the offer you have activated and reading the offer terms.

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    • 10.
      Is there a limit on the number of times I can use an offer I’ve activated?

      Some offers are only available to use once. If you want to check how many times you can use an offer you’ve activated, select it to read its terms and conditions.

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  • Problems receiving cashback

    • 1.
      I have not received the cashback I was expecting. How can I check if this is correct?

      You can make the following checks to make sure you’ve received the correct cashback:

      Did you activate the offer?

      You need to activate your offer in Online Banking by selecting the ‘Activate’ button next to it, before shopping with your chosen retailer, to get cashback.

      Have you waited 5 working days for the cashback to appear in the ’Cashback Summary’ page?

      After you have redeemed an offer, it can take up to 5 working days before the cashback you’re due appears as pending.

      Did you redeem the offer before it expired?

      If the offer expired before you made your transaction, you won’t be eligible for the cashback. To check offer expiry dates using the ‘Expired offers’ link in Cashback Extras.

      Were there any offer exclusions that may have prevented you receiving cashback?

      Some offers have exclusions you need to check before you use them. For example, some are only available online and exclude store transactions. To check for any exclusions, select the offer to see its terms.

      If your redeeming transaction was made from a joint account, did you use the right card?

      To receive cashback from an offer selected using a joint account, you must redeem it using the card belonging to the person who activated it in Online Banking. Find out more about using joint accounts for Cashback Extras.

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    • 2.
      I still have questions about Cashback Extras. Can I contact you?

      If you still have questions about the service that have not been answered by the FAQs, just call the Cashback Extras Helpdesk on 0345 606 6404.

      If you're calling from outside the UK or prefer not to use our 0345 number call +44 133 245 0060. If you have a hearing impairment, please use Textphone: 0345 300 2280 or +44 173 3347 515.

      Lines are open Monday to Friday 8am - 8pm, Saturday and Sunday 9am - 3pm.

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    • 3.
      Are there specific terms and conditions for each offer I activate?

      Retailers set their own conditions for each of their offers, such as:

      • whether an offer is available both online and in store or online only
      • the amount of cashback offered
      • the expiry date of the offer
      • any offer conditions or restrictions, such as how many times you can use the offer or which purchases it can be used on
      • any limits to the amount you can earn from each offer

      The specific conditions relating to your chosen offer will be displayed when you activate it.

      The retailers are responsible for the offers you receive, but we’re responsible for making sure the cashback reaches your account. The terms and conditions for Cashback Extras can be found in the Online Banking agreement, and details of how we use your information are contained in our Privacy Statement.

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    • 4.
      Can offers be withdrawn or changed?

      We try to ensure the information in all offers is accurate. If there are any errors in an offer, we may withdraw or correct it. This won’t affect any offers we’ve already fulfilled.

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  • Data protection

    • 1.
      What happens to the information you collect about me?

      So that we are able to provide you with relevant offers, we’ll regularly review the information we have about you. This helps us work out which offers you are eligible for and which are likely to be of interest to you.

      You may notice that some of the offers we send you are for places you regularly shop at or are local to your home or work. That's because some of the offers may be based on the location of places you have shopped at in the past, or the area you live in. Unless we have your express permission to do so, Cashback Extras will not use your mobile phone location data.

      For full information on how the bank uses information about you, please see our privacy policy and check your marketing preferences in Online or Mobile Banking.

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    • 2.
      Will you share my data with anyone if I join Cashback Extras?

      We will not share your personal information with any retailers or merchants, however to provide you with Cashback Extras we do share data with certain trusted third parties under strict controls and conditions. This allows us to identify and provide you with your tailored offers. Your information is always secure and only used in accordance with our privacy policy.

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Receiving cashback

  • 1.
    When will cashback be paid into my account?

    Cashback earned using a debit or credit card

    Cashback will automatically be paid into your account on or before the last working day of the month following your redeeming transaction. For example, if you used your offer in January, your cashback should be paid into your account at the end of February.

    Cashback earned for a direct debit offer

    Cashback will be paid into your current account on or before the last working day of the month after your second direct debit payment.

    Please note:

    If you cancel your new service(s) before your second direct debit payment is collected you will not receive any cashback.

    The time it takes for a retailer to set up your direct debit may affect the date we pay your cashback.

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  • 2.
    Which of my accounts will my cashback be paid into?

    If you have more than one Halifax account, we’ll pay your cashback into the oldest account. Alternatively, you can change your settings to nominate a different Halifax account for us to pay your cashback into.

    You need to remain registered for Cashback Extras to receive your cashback.

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  • 3.
    I have a joint account. Can I still use Cashback Extras?

    If both joint account holders want to use Cashback Extras, you should register for Online Banking and for Cashback Extras individually.

    Each account holder will then receive their own offers based on their individual spending patterns.

    For direct debit offers, if both parties receive and activate the same offer but only one party sets up the relevant subscription service to redeem the offer, the first party to activate the offer will receive the cashback into their nominated account, which may be the joint account or an alternative account.

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  • 4.
    How can I keep track of how much cashback I’ve earned?

    You can keep track of the cashback you’ve earned from your offers by selecting the Cashback Extras ‘My earnings’ tab. It may take up to 5 working days before your cashback shows as pending.

    You can also see how much cashback you have been paid and how much you have earned over the last 3 months, with a breakdown of the qualifying transactions.

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  • 5.
    Can I change the Halifax account I want my cashback paid into?

    If you have more than one Halifax current account, you can select which account you want your cashback paid into by visiting your Cashback Extras hub.

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  • 6.
    Can I earn cashback using my Halifax credit card?

    You can earn cashback using your credit card as long as you hold an eligible Halifax current account and meet the usual criteria to register for Cashback Extras.

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  • 7.
    Can additional card holders generate cashback using my credit card?

    Yes, spending by additional card holders will help generate new offers and earn cashback. However, the main cardholder needs to activate offers and only the main cardholder will receive cashback into their current account.

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  • 8.
    What if more than one of my Halifax personal debit or credit cards is linked to Cashback Extras?

    Cashback Extras works with all of your Halifax debit or credit cards. All your cards help to generate offers based on the places you shop (excluding transactions on a Basic Account). Use any of your cards to claim your cashback.

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  • 9.
    Is it easy to leave Cashback Extras?

    Yes, you can switch Cashback Extras off (or on) in ‘Settings’ at any time. Please remember, if you switch off Cashback Extras you will lose any unpaid cashback that’s due to be paid into your account.

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