If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Lost or stolen cards

If your debit or credit card is lost or stolen, you can now report this and request a replacement through the ease and convenience of Online Banking.

  • Cancel your card quickly using our simple 3 step process
  • Do it on the move using our Mobile Banking app
  • Receive your new card by post within 3-5 working days.

Report your card as lost or stolen

You can report your card as lost or stolen online if you’re registered for Online Banking. Simply sign in and fill out our short online form, and we’ll cancel your card and send you a replacement.

Sign in to report it

Or, you can:

What to do if you have misplaced your card

If you think you’ve temporarily misplaced your debit or credit card or would like to freeze different types of transactions you can do this through our Mobile Banking app – tap ‘More’ then Lost or stolen cards from the Card Management menu then Card Freezes. Here’s how to temporarily freeze your card.