If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Replacing your cards & PINs

You can request a replacement card or new PIN if:

  • there’s a problem with your card or PIN
  • you’ve forgotten your PIN
  • you’d like to go contactless on your debit card or credit card.

We’ll send your replacement card or PIN by post, within 5-7 working days. Contactless enabled cards will be sent for all eligible accounts.

Lost or stolen card? Report your card as lost or stolen  and we’ll cancel it and send you a replacement.

Request a replacement card or PIN

If you're registered for Online Banking you can request a replacement card or PIN by signing in and completing our online form. Or you can find it in the menu of your Halifax Mobile Banking app.

Request a replacement

If you'd prefer, you can call us to request a replacement:

  • For  a debit card  and/or PIN - call 0345 720 3040 (Lines open 7am - 11pm, seven days a week). If you're calling from abroad or would prefer not to use the 0345 number, call us on +44 (0)113 242 1984.

  • For a credit card and/or PIN - call 0345 944 4555 (Lines open 7am - 11pm, seven days a week). If you're calling from abroad or would prefer not to use the 0345 number, call us on +44 (0) 1733 573 189.

Or you can visit your nearest branch.

Please note that for security purposes, we cannot provide your PIN details over the phone.

Our Online Guarantee

We do all we can to protect you online. Even in the unlikely event of fraud, we promise you won't lose out. As a Halifax Online banking customer, you’ll automatically benefit from our online fraud guarantee.

If you use our online service and become a victim of online fraud, we guarantee you won't lose any money from your account, and will always be reimbursed in full. For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps:

  • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you
  • Do not let anyone watch you enter your security details and log off after each Online Banking session
  • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.

Find out more about how to protect yourself online.