Banking with us
Branches update
The safest way to bank with us right now is from home, either using our app or through Online Banking. If you do need to visit us in branch, please check our latest opening hours before you visit.
To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.
You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.
Can we save you a trip? We’re being asked to stay at home right now but there are still many ways you can get your banking done such as:
- Online Banking or on our app - to stay on top of payments, you can manage direct debits and standing orders, and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
- Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
- Need to manage your overdraft? Visit our overdraft hub.
- Applying for a loan? More information about loans.
- Need a home insurance quote? Visit our home insurance hub.
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Services to make payments
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Sending money outside the UK
Secure and easy way to send money outside the UK or in a foreign currency.
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Send euro payments without our fee. Send euro currency (EUR) without our fee worldwide.
Straightforward currency calculator. Choose your preferred currency and the amount you’d like to send in pounds or in the foreign currency.
Repeat payments are easy. Your recipient details are saved so it’s easier to make regular payments.
It’s fast and secure. Our online service has been updated and now offers a quick and easy process.
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Contactless payments
Make small payments without using your PIN.
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Contactless cards are designed to make your life that little bit easier. You can make payments of up to £45 without using your PIN, wherever you see the contactless symbol.
All you need is your bank card with the same symbol, and you can just tap to pay. It's useful if you make small purchases, or are sometimes unsure of your PIN. Many shops, restaurants, and businesses have contactless reader devices which make transactions faster and smoother. You'll still need to use your PIN for payments over £45 and where contactless is not available.
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Mobile payments
Available on compatible iOS and Android mobile devices.
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Make contactless payments with your Halifax debit or credit card using just your mobile. With Apple Pay and Google Pay you can buy things in shops, or make in-app purchases. It's simple, safe and secure - and means you don't always need your card or PIN with you. Card and device restrictions may apply, so be sure to find out more.
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Pay a contact
Send or receive money with just a mobile number, instead of account details.
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Pay a Contact is the simple and safe way to pay friends or family – without needing cash or account details. You can pay people with our mobile app. It's a fuss-free way to split a restaurant bill, or get paid back something you’re owed. And it means you don't need to be getting your cash out in public, or swapping sort codes and account numbers.
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Services to bank near you
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At a branch
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As one of our customers, you’ll be welcome in any of our branches where we’ll be happy to help you with all your day-to-day banking.
Want to know if we can help make your money work harder for you? Then book a free 45-minute personal review with us at your local branch.
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The Post Office
Pop to the Post Office if it’s nearer or easier than one of our branches.
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Did you know you can do your everyday banking at your local Post Office? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office you can:
- Check your balance.
- Pay cash or cheques into your current account.
- Get cash out at the counter or cash machine.
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Cash machines (ATMs)
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You'll find cash machines outside most of our branches. You can use them any time of day or night for:
- Getting cash.
- Checking your balance.
- Printing a mini statement.
- Changing your PIN.
At Halifax we're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and listen to instructions to help you do your banking. And if you plug in your headphones first of all, you’ll hear a message that guides you to the card slot and PIN pad.
When using an ATM, always shield your PIN to stop anyone seeing it and don’t be distracted by others. If you notice anyone acting suspiciously please do not use the machine and contact your nearest branch or the police.
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Services to get in touch
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SignVideo (BSL)
Talk to us through a British Sign Language interpreter with video chat.
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If you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online. You'll find our SignVideo service on our website and can use if from your PC, tablet or mobile phone (Network charges may apply). With SignVideo you can:
- Speak to an adviser in your chosen language without having to visit a branch.
- Do all your usual banking on your personal, current, savings and credit card accounts.
- Pay bills and transfer money to any UK account with our no-wait automated service. Please note that you'll need to speak to an adviser first if you want to pay someone for the first time.
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Webchat
Chat to us online to get the help you need.
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WebChat is a great way to bank online and talk to us at the same time. It gives you the best of both worlds if you have a question or want a bit of help online. And it may be a good option if you prefer not to use the phone, or can't get to a branch at the time.
You'll see webchat appear in more and more places our website. It's a small box that pops up on a page and asks if you want to chat to one of us. If you need help and don’t see a webchat popup, go to our contact us page for other ways to get in touch.
Webchat isn’t always available. If you need help and you don’t see a webchat popup, visit our contact us information to find out how to get in touch.
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Telephone Banking
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You can do most of your banking quickly and easily by calling us. You can use our quick and easy automated service or speak to an adviser. You can:
- Access all your accounts
- Transfer money
- Pay your bills
- Apply for an overdraft, loan or credit card
- Book an appointment at a branch.
You can contact us in whichever way most suits you.
Call us using the app and your registered mobile number. You’ll already be securely signed in, so there's no need to remember any passwords. Plus, as you’ve already chosen the type of query, we can get talking to you much faster. Learn more about calling from the app.
Alternatively, call us direct at any time on 0345 720 3040
If you're calling from abroad you can call us on +44 (0)113 242 1984.
Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us. Learn more about Voice ID. Call 0345 850 0691 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 113 366 0156.
Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 7am to 11pm.
Calls may be monitored or recorded.
Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.
If you have a hearing or speech impairment you can contact us using the Next Generation Text (NGT) Service or via Textphone on 0345 732 3436 (lines are open seven days a week, 9am to 5.30pm). If you're Deaf and a BSL user, you can use the SignVideo service.
Please contact us if you'd like any brochures and other documents in braille, large print or audio CD.
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ServiceMobile Banking appDo your everyday banking with our mobile app. It’s extra safe and secure, and available on iOS and Android devices. |
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Card freezes - New functionality in our Mobile Banking app now lets you decide how your debit card is used. You can enjoy greater confidence and peace of mind by freezing and unfreezing certain transactions in the app. A handy feature if you misplace your debit card, but you know it’s not lost or stolen. You can quickly, and securely, freeze certain transactions while you find it. Mobile cheque deposits - You can now deposit cheques using our Mobile Banking app. It's simple, secure and can be useful if you are unable to get to one of our branches. The mobile app simply takes a photo of the cheque and 'reads' the details. Once accepted, the cheque is then processed just like paying it in at a branch. You can use iOS VoiceOver and Android TalkBack with our app too. So, it can be really handy for banking on the go if you are blind or visually impaired. |
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ServiceOnline BankingKeep track of your money, make payments and see your statements. Online Banking is safe, secure and easy. |
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Online Banking saves you the trouble of getting to a branch or cash machine. It helps you keep track if you're worried about fraud. And you can do your banking when it suits you. Our site works with screen-readers and assistive browsers. And you can talk to us online too, with webchat or BSL SignVideo. |
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ServicePaper-free statementsGet electronic versions of your statements and other bank letters. We'll keep them online for you to read, print or save when you need to. |
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ServiceText AlertsFree text messages to help you look after your bank account. |
BenefitsRead or search online statements with your screen-reader, if you find it difficult to read paper versions.
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