If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Banking with us

Branches update

Most of our branches are open but occasionally we may have to temporarily close a branch. Check our branch locator to find out the opening hours of your local branch.

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. You will also be asked to wear a face covering unless you’re unable to do so. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Helpful services

We always try to find new ways to make banking simple, and to give more support when you need it. Take a look at some of the things we do to help make it easier to bank with us.

Here you can find out more about the different options available. If you don’t see something you need, please get in touch to let us know.

Extra support

We try to make sure banking is easy for people of all abilities and needs. We'll gladly give you any support we can. It's the same if you have a disability or impairment, or would just like a bit of extra help. Read our guides to find out more about the support we can offer.

  • Services to make payments

    Service

    Benefits

    Service

    Sending money outside the UK

    Secure and easy way to send money outside the UK or in a foreign currency.

    Benefits

    Send euro payments without our fee. Send euro currency (EUR) without our fee worldwide.

    Straightforward currency calculator. Choose your preferred currency and the amount you’d like to send in pounds or in the foreign currency.

    Repeat payments are easy. Your recipient details are saved so it’s easier to make regular payments.

    It’s fast and secure. Our online service has been updated and now offers a quick and easy process.

    Service

    Contactless payments

    Make small payments without using your PIN.

    Benefits

    Contactless cards are designed to make your life that little bit easier. You can make payments of up to £45 without using your PIN, wherever you see the contactless symbol.

    Contactless symbol

    All you need is your bank card with the same symbol, and you can just tap to pay. It's useful if you make small purchases, or are sometimes unsure of your PIN. Many shops, restaurants, and businesses have contactless reader devices which make transactions faster and smoother. You'll still need to use your PIN for payments over £45 and where contactless is not available.

    Service

    Mobile payments

    Available on compatible iOS and Android mobile devices.

    Benefits

    Make contactless payments with your Halifax debit or credit card using just your mobile. With Apple Pay and Google Pay you can buy things in shops, or make in-app purchases. It's simple, safe and secure - and means you don't always need your card or PIN with you. Card and device restrictions may apply, so be sure to find out more.

    Service

    Pay a contact

    Send or receive money with just a mobile number, instead of account details.

    Benefits

    Pay a Contact is the simple and safe way to pay friends or family – without needing cash or account details. You can pay people with our mobile app. It's a fuss-free way to split a restaurant bill, or get paid back something you’re owed. And it means you don't need to be getting your cash out in public, or swapping sort codes and account numbers.

  • Services to bank near you

    Service

    Benefits

    Service

    At a branch

    Benefits

    As one of our customers, you’ll be welcome in any of our branches where we’ll be happy to help you with all your day-to-day banking.

    Want to know if we can help make your money work harder for you? Then book a free 45-minute personal review with us at your local branch.

    Service

    The Post Office

    Pop to the Post Office if it’s nearer or easier than one of our branches.

    Benefits

    Did you know you can do your everyday banking at your local Post Office? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office you can:

    • Check your balance.
    • Pay cash or cheques into your current account.
    • Get cash out at the counter or cash machine.

    Service

    Cash machines (ATMs)

    Benefits

    You'll find cash machines outside most of our branches. You can use them any time of day or night for:

    • Getting cash.
    • Checking your balance.
    • Printing a mini statement.
    • Changing your PIN.

    At Halifax we're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and listen to instructions to help you do your banking. And if you plug in your headphones first of all, you’ll hear a message that guides you to the card slot and PIN pad.

    When using an ATM, always shield your PIN to stop anyone seeing it and don’t be distracted by others. If you notice anyone acting suspiciously please do not use the machine and contact your nearest branch or the police.

  • Services to get in touch

    Service

    Benefits

    Service

    SignVideo (BSL)

    Talk to us through a British Sign Language interpreter with video chat.

    Benefits

    If you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online. You'll find our SignVideo service on our website and can use if from your PC, tablet or mobile phone (Network charges may apply). With SignVideo you can:

    • Speak to an adviser in your chosen language without having to visit a branch.
    • Do all your usual banking on your personal, current, savings and credit card accounts.
    • Pay bills and transfer money to any UK account with our no-wait automated service. Please note that you'll need to speak to an adviser first if you want to pay someone for the first time.

    Service

    Webchat

    Chat to us online to get the help you need.

    Benefits

    WebChat is a great way to bank online and talk to us at the same time. It gives you the best of both worlds if you have a question or want a bit of help online. And it may be a good option if you prefer not to use the phone, or can't get to a branch at the time.

    You'll see webchat appear in more and more places our website. It's a small box that pops up on a page and asks if you want to chat to one of us. If you need help and don’t see a webchat popup, go to our contact us page for other ways to get in touch.

    Webchat isn’t always available. If you need help and you don’t see a webchat popup, visit our contact us information to find out how to get in touch.

    Contact us

    Service

    Telephone Banking

    Benefits

    You can do most of your banking quickly and easily by calling us. You can use our quick and easy automated service or speak to an adviser. You can:

    • Access all your accounts
    • Transfer money
    • Pay your bills
    • Apply for an overdraft, loan or credit card
    • Book an appointment at a branch.

    You can contact us in whichever way most suits you.

    Call us using the app and your registered mobile number. You’ll already be securely signed in, so there's no need to remember any passwords. Plus, as you’ve already chosen the type of query, we can get talking to you much faster. Learn more about calling from the app.

    Alternatively, call us direct at any time on 0345 720 3040

    If you're calling from abroad you can call us on +44 (0)113 242 1984.

    Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us. Learn more about Voice ID. Call 0345 850 0691 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 113 366 0156.

    Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 7am to 11pm.

    Calls may be monitored or recorded.

    Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.

    If you have a hearing or speech impairment you can contact us using the Next Generation Text (NGT) Service or via Textphone on 0345 732 3436 (lines are open seven days a week, 9am to 5.30pm). If you're Deaf and a BSL user, you can use the SignVideo service.

    Please contact us if you'd like any brochures and other documents in braille, large print or audio CD.

Services to manage your account

Service

Benefits

Service

Mobile Banking app

Do your everyday banking with our mobile app. It’s extra safe and secure, and available on iOS and Android devices.

Benefits

  • Bank securely. Sign in quickly and securely with your fingerprint on compatible devices, or 3-character combination from your memorable information.
  • Stay in control. Check money coming in and going out, and bank where and when it suits you.
  • Make transfers and payments (it’s so easy) – including to people you haven’t paid before.
  • Cards lost or stolen? Panic over: just cancel and replace them with the app.
  • Call us quickly and safely from the app – we’ll already know it’s you, so can connect you without the usual security checks.

Card freezes - New functionality in our Mobile Banking app now lets you decide how your debit card is used. You can enjoy greater confidence and peace of mind by freezing and unfreezing certain transactions in the app.

A handy feature if you misplace your debit card, but you know it’s not lost or stolen. You can quickly, and securely, freeze certain transactions while you find it.

Mobile cheque deposits - You can now deposit cheques using our Mobile Banking app. It's simple, secure and can be useful if you are unable to get to one of our branches. The mobile app simply takes a photo of the cheque and 'reads' the details.

Once accepted, the cheque is then processed just like paying it in at a branch.

You can use iOS VoiceOver and Android TalkBack with our app too. So, it can be really handy for banking on the go if you are blind or visually impaired.

Service

Online Banking

Keep track of your money, make payments and see your statements. Online Banking is safe, secure and easy.

Benefits

  • Safe - we do all we can to protect you from fraud. Our online guarantee gives you peace of mind.
  • Secure - our systems keep your money safe and your details private.
  • Easy - move money and pay bills in a few simple steps.
  • Optimised - work on your computer, tablet and mobile.

Online Banking saves you the trouble of getting to a branch or cash machine. It helps you keep track if you're worried about fraud. And you can do your banking when it suits you.

Our site works with screen-readers and assistive browsers. And you can talk to us online too, with webchat or BSL SignVideo.

Service

Paper-free statements

Get electronic versions of your statements and other bank letters. We'll keep them online for you to read, print or save when you need to.

Benefits

  • For most of our current accounts, savings accounts, credit cards and loans
  • Cut down on paper waste and filing - and keep it all safe and secure in Online Banking
  • Use online search to find payments quickly and easily by date, amount or type
  • Read or search online statements with your screen-reader, if you find it difficult to read paper versions.

Service

Text Alerts

Free text messages to help you look after your bank account.

Benefits

Read or search online statements with your screen-reader, if you find it difficult to read paper versions.

  • Find out when your main regular money goes in.
  • Know when your balance is low or when you're near your limit.
  • Be more aware of your money so you can be alert to fraud.
  • You must register a mobile number with us and opt in to get text alerts.