I haven't received my card/PIN.
When you report your card as lost or stolen, your new card will be sent via 1st Class post. You should receive your new card within 3 working days. If you request a replacement PIN, you should receive it within 3-5 working days.
You can also see your PIN in the Mobile Banking app. Find out how here.
When your card is due to expire, we’ll issue you a new one before your old card expires. There’s no need to activate the card, you should use it straight away and discard your old card securely.
If you haven’t received your replacement card before the last week of your expiry month, then please get in touch:
Debit cards
You can call us on 0345 720 3040, or if you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0)113 242 1984.
Credit cards
You can call us on 0345 944 4555, or if you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1733 573 189.
Calls to 03 numbers are charged at no more than local rate.
Back to top