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If it's your first time using our virtual assistant, try to keep your question nice and simple.
Our virtual assistant may ask for some more details. If it can’t help, it will usually connect you to a helpful human who will reply as soon as possible.
It’s our expert support system that gives you help with more than 240 everyday banking subjects.
Just start a chat with our virtual assistant to get help. If it can’t answer, we’ll usually pass you on to a helpful human who can.
They’ll be in touch as soon as possible. If you have notifications switched on, we’ll let you know when they’ve replied – so you can get on with your day while you wait.
You can then return and reply when it suits you best.
Our advisers are available at the following times.
If our virtual assistant can’t help, we’ll pass you on to one of our helpful human advisers. They’re available at the following times.
Yes. You’re securely logged on to your account through the app, which is the safest way to bank.
But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.