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Why your card was declined and what to do next.
Try to start with a short, simple question like ‘How do I order a statement?’. If we need more information, you can add this later.
It’s our expert support system that gives you help with more than 240 everyday banking subjects.
Just start a chat with our virtual assistant to get help. If it can’t answer, we’ll usually pass you on to a helpful human who can.
They’ll be in touch as soon as possible. If you have notifications switched on, we’ll let you know when they’ve replied – so you can get on with your day while you wait.
You can then return and reply when it suits you best.
Our advisers are available at the following times.
If our virtual assistant can’t help, we’ll pass you on to one of our helpful human advisers. They’re available at the following times.
Yes. You’re securely signed into your account through the app, which is the safest way to bank.
But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.
Turn on device notifications for our app and we’ll let you know when you’ve got a new message.
To turn on notifications on an iOS device:
To turn on notifications on an Android device: