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Here's how we can help with event or travel disruption.
If you’re struggling to make payments or your income has been reduced, we may be able to help.
Whether you’re setting up a Power of Attorney, need to help someone bank from home or need support following a bereavement, see our guidance.
From branch opening hours to managing your money from home, see how we can help.
Mortgages, Loans & Credit Cards
If you need help with your payments, we have support options that could help.
Car Finance
For further help and guidance on support available for car finance, you will need to log in to your online car finance account.
Home Insurance
Please contact us on 0345 122 1511 or go to our home insurance page to discuss how we can best help you.
Please visit our money worries page to find out more ways we may be able to help you. Additionally, MoneyHelper Money Navigator Tool also gives instant help based on what you tell it about your circumstances.
If you have Payment Protection Insurance you may be able to claim under your policy if you’re unable to work due to sickness or unemployment. Visit our Payment Protection Insurance page for details.
If you are facing, or expect to face, financial difficulties, you can find help and support available on our money worries page. For further support, you can find out more about other free independent advice.
You can call our dedicated team for information and support which may include applying a temporary interest freeze, setting up a repayment plan or refinancing your debt.
If you need to increase your existing arranged overdraft limit, you don’t need to call us – you can apply online.
Please find more information about our Online Banking or help on signing up.
If you want to apply for an overdraft, you can do this online.
You may have borrowing across a range of products such as mortgages, arranged overdrafts, loans, store cards and credit cards. A regular review can be really helpful for managing your money as effectively as possible. There are a few options available which may help, subject to eligibility.
If you have multiple borrowing products like store cards, credit cards, personal loans or arranged overdrafts it may help to consolidate them into a single product with a single monthly payment. This will help you budget more easily as you won’t need to worry about multiple payments. It could also reduce the amount you pay monthly and the amount of interest paid overall – but it’s important to understand how much interest you are paying in relation to each.
Sometimes combining all borrowing into one or extending a product term can reduce how much you pay each month, but could result in you paying more interest overall.
Balance Transfer
Debt Consolidation/Refinance
You could lose your home if you don’t keep up your mortgage repayments.
You can ask to change the mortgage term from what we originally agreed with you. This might be because:
Extending your mortgage term can reduce your monthly cost, but remember by repaying your mortgage over a longer period this will increase the amount of interest you pay overall. Find more information about how you can manage your mortgage.
You may be able to switch to a cheaper deal by applying for a Mortgage Product Transfer, early repayment charges may apply, visit our switching deals page for more information.
You could lose your home if you don’t keep up your mortgage repayments.
If you’re struggling to get a refund from the travel provider, and you paid on a Halifax credit card, we may be able to help. Use our travel disruption tool to see the options available to you before making a claim.
We want to help you if you’ve had a problem with a transaction on your credit card. Maybe there’s something wrong with what you’ve bought or perhaps you’re still being charged for a service you no longer use.
Your money is safe in your account. We’ll never call, text or email to tell you to move money to another account, or ask for your banking details.
Fraudsters are using coronavirus to try out new scams. They're selling items online like face masks, testing kits and hand sanitisers that are fake or don't exist. Before you buy anything online, check reviews to make sure a seller is genuine. And pay by card as it helps to protect your money if there’s a problem.
Look out for other scams by email, phone and text that offer advice, a test or a cure for the virus. The NHS Test and Trace service is now running and it’s free. The vaccine is also completely free. If the NHS get in touch, they won't ask you to pay them or for any of your banking details. The NHS will never ask for copies of personal documents to prove your identity.
You can protect yourself by using the following steps:
Here are a few more tips to help you stay safe from scams:
Find out more about how to stay safe from scams.
We are adding extra security checks when you're shopping online, to make sure it's really you.
We can check by sending you a passcode to your mobile, calling your landline or you can use our app. Make sure you’ve given us your latest phone numbers, as if we can’t prove it’s you, your transaction will be declined. See our support page for changes to shopping and banking online to find out more.
Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline. Being confident online can help you stay better connected to friends and family, use essential services like online banking or shopping, and saving money.
We’re supporting the Government’s #YouAreNotAlone campaign, that helps those suffering from domestic abuse. If you’re worried or suspect that someone you know may be a victim of domestic abuse, you can get more information at gov.uk/domestic-abuse. If you’re in immediate danger call 999. If you can’t speak and are calling from a mobile, listen to the operator and, when prompted, dial 55 to connect to the police, who will help.
MoneyHelper – coronavirus information
Gov.uk guidance for those more at risk from coronavirus
Mental Health UK tips and ideas
Scottish Widows – coronavirus hub
Financial Conduct Authority (FCA) – information for consumers dealing with financial difficulties due to coronavirus
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.