If your income has been affected by the disruption from the coronavirus, we have options to help you. These include:
If you're worried about your financial situation because of coronavirus, please contact us.
If you’re concerned about travel disruption, you can check your travel provider’s website – many of them have put useful information on there to help their customers.
If you used your credit card to book travel there may be protection should you need to change your plans. Find out more about the terms of your Credit Card.
If you are abroad when plans change and require emergency credit limit increases, we can help.
If you're having difficulty using your card abroad, call us on +44 (0) 1733 573 189.
Lines are open Mon-Sun, 7am-11pm.
If you are an Ultimate Reward Current Account holder, travel insurance is included as an account benefit. To check what you are covered for, if you’re abroad or if your travel plans have been impacted by coronavirus, you can find further information on our Ultimate Reward Current Account page. You can also register, service and check for updates on a claim online.
We understand that this is a very confusing time, so we’ve answered some of your frequently asked travel questions to help make things simpler.
Remember, your money is safe in your account.
People are using the coronavirus outbreak as an opportunity to try new scams by email, call and text. They’re even using online marketplaces to sell goods like face masks and hand sanitisers that don’t exist.
If you get an email with a PDF or a link that offers advice or a cure for the virus, it’s likely to be a scam.
What you should do:
You can find out more on how to stay safe from scams on our Fraud Hub.
While we continue to keep branches open, to protect our colleagues and other customers please make sure you follow Government advice and only visit if you are not showing any of the symptoms of coronavirus.
If you are unable to visit your local branch or a Cashpoint® machine, we have three ways for you to access your money from home.
Banking online is safe, secure and easy. Move your money, manage your bills and statements, and access your account when it suits you. To help keep you safe whilst using Online Banking, it’s really important that we have your up-to-date telephone number, as we’ll text a passcode to your mobile or call your landline to make sure it’s definitely you signing in.
It’s also easy to register for Online Banking: enter your personal details, choose a user ID and password and then create your memorable information.
If you’re registered for Online Banking, our app lets you bank securely and take care of everyday transactions. Easily pay people and bills, manage standing orders, freeze your card or report it lost or stolen, and pay in cheques.
Available for Android, iPhone and iPad.
So that we can support those in the most vulnerable situations, please use the numbers below if your enquiry is urgent. Our call wait times are much longer than normal.
Call us on 03457 20 30 40 (or +44 113 242 1984 if you're calling us from abroad) to access your accounts using our quick and easy 24/7 automated service and our advisers are available 7am to 11pm if you need to speak to someone.
If you aren’t already registered, we can help you start the registration process to make it easy for you in the future. You can call us on 0345 850 0691 to register for our voice ID service.