Whether you have a general enquiry or a question about your investments we're here to help. If your question is account specific you’ll need to sign in first.
Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.
Our Web Chat service is available Monday to Friday, 8am - 9pm; Saturday 9.30am – 12.30pm (closed English Bank Holidays).
Please note, all calls may be monitored or recorded.
Available Monday to Friday, 8am - 9pm; Saturday, 9.30am to 12.30pm (closed Sundays and English Bank Holidays).
Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).
Available Monday to Friday 8am to 5pm, Saturday 9.30am to 12.30pm (closed Sundays and English Bank Holidays).
Available Monday to Friday 8am to 6pm, Saturday 9am to 12:30pm
Available Monday to Friday 8am to 6pm, Saturday 9am to 1pm.
Available Monday to Friday 8am to 6pm
For general enquiries:
Customer Services Department
Halifax Share Dealing Limited
Lovell Park Road
SIPP administration enquiries:
Halifax SIPP Administration Team
AJ Bell Management Limited
4 Exchange Quay
Please include your name, address and account details in all letters so we can locate your account.
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.
Details of how to contact the Ombudsman are below:
The Financial Ombudsman Service
If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.