Covid-19 and your mortgage

We know this is a difficult time and we are here to help.

You’ll find help and support on this page to help you manage your mortgage during the coronavirus outbreak.

Help with your mortgage

Can I take a payment holiday?

We are no longer offering new payment or part payment holidays for Covid-19 related reasons.

If you are impacted by coronavirus and are finding it difficult to make your mortgage payments there are ways that we can support you. Find out more.

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What happens when my payment holiday ends?

When your payment holiday ends, the amount you pay each month will go up. If you’ve taken a part payment holiday it will still increase but not by as much. This increase is to cover the interest charges and payments you miss while you take a break or make reduced payments.

We will contact you before the end of your payment holiday or part payment holiday to explain all the ways we can help if your income is still affected by coronavirus. In the meantime, find out more about the ways we can help.

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I've taken a payment holiday, will it affect my credit score?

Payment holidays will not have a negative impact on your credit file. However, you should remember that lenders may use information obtained from other sources, such as bank account information, in their lending decisions.

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What are my options if I'm still impacted financially by coronavirus?

We are no longer offering payment holidays but there are other options that you can consider, including:

We have a number of other ways of helping too, so don't worry. Find out more about our support options.

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Can I cancel a term extension?

If you’ve asked us to extend the term of your mortgage but you have changed your mind, our online cancellation form is the quickest way to cancel it. It’s easy to complete and should only take a couple of minutes.

If we’ve confirmed your term extension but it hasn’t started yet, you can still cancel it using our online form.

We’ll cancel your term extension from the next month, but we might not be able to cancel it before your next payment is due. We will write to you to confirm your new monthly payment amount and the date it will be effective from. This could be different to the amount we originally gave you, as we’ve worked it out using the latest balance.

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If I've made overpayments, could I pay less in the coming months?

Yes, you can. If you've made any overpayments in the past 12 months, you could ask to underpay for a while. You'll need to call us before you underpay.

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My deal is coming to an end. How do I switch deals while I’m self-isolating?

While our branch and telephone advisers are busy helping customers with their enquiries about coronavirus, it's quickest to switch deals online. This is the best option if you're happy to choose your own deal.

If you'd like some help choosing your next deal, you can ask us to call you back and we'll help you to apply over the phone or by video appointment.

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I'm approaching or already past the end of my interest-only mortgage term. What should I do if I don't have enough to repay my mortgage balance?

If you think you may struggle to repay your full interest-only balance, let us know as soon as possible. You could be a few years from the end of your mortgage term, maybe just a few months, or even already past the end of your term. However long you have left, the sooner you get in touch, the more solutions you may.

If you are using the sale of a property to repay your mortgage, you should give yourself enough time to market and sell the property before the term ends. You may need at least 12 months to market your property to allow time for the sale to go through. If you have any concerns about selling your property, let us know as soon as possible.

One option available to residential interest only customers (not applicable to Buy To Let mortgages) whose mortgage term ends between 20th March 2020 and the 31st October 2021, is to delay repaying the full amount until up to 31st Oct 2021.

If your term ends between these dates and you want to discuss this option, call us on the number below

Please note: If you have missed any payments without our agreement and your account is not up to date, you will not qualify. If you do take the option to delay the repayment of your mortgage, we’ll continue to collect your monthly payments and charge interest until you pay the amount you owe. You can repay at any time before 31st October 2021 and the sooner you do, the less interest you’ll pay.

Every day we help customers make plans. We can help you decide what works best for you. Check what information is available to you online or you can call us on 0345 609 8951. Our lines are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm.

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Could the coronavirus outbreak stop my mortgage application being completed?

If your situation hasn’t changed since you applied, there’s nothing to worry about.

If there's been a change to your income, please get in touch if you would like to discuss this with us.

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I'm moving house but the sale has been delayed because of coronavirus. Will this affect my mortgage?

As long as there's no change to your income, there’s nothing to worry about. There won't be any changes to your mortgage.

If coronavirus has reduced your income, please get in touch as soon as you can to let us know.

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