Stay up to date with mobile app notifications

Helping you stay in control

Activate mobile app notifications, and we will send you notifications based on your account activity and preferences, including:

  • Smart Alerts - See when money is paid in or out, and receive reminders and insights for your regular payments
  • Purchase Alerts - An instant alert each time you use your debit card
  • Spending summary - A weekly round up of what you have spent on your debit card
  • Credit Card Alerts – Updates to help you keep on top of your account activity
  • We may also need to send you a notification to check it’s you when shopping online.

    Download our mobile banking app to use this service.

     

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Mobile phone showing banking notification.

How to activate mobile notifications

Choose ‘Profile & Settings’

In the mobile banking app go to the top right corner and click on the ‘Profile & Settings’ icon.

Select ‘Settings’

Choose the ‘Settings’ tab from within the ‘Profile & Settings’ menu.

Click ‘How we contact you’

Then select ‘Notifications’ and activate the alerts you want to receive using the toggles.

Some important things to bear in mind:

  • To receive notifications, you’ll have to have to have data enabled. This also means that when you’re abroad, you’ll only receive notifications if you have roaming enabled, or when you connect to Wi-Fi. Your mobile network may charge you for roaming services, so please check with them.
  • If you decide you no longer want to receive notifications, you can switch some or all of them off in the app. We’ll send you the notifications you’ve chosen to  activate and we might occasionally send you service information. We won’t use notifications for marketing messages.
  • If you delete and reinstall the app, or switch to a different device, you’ll need to enable notifications again.

Mobile notifications - frequently asked questions

  • App notifications (also known as push notifications) are messages that appear on your mobile device. You don't have to be logged into your banking app to see them. You can customise your notification preferences in your mobile app settings.

  • To activate app notifications, go to the More tile at the bottom right hand corner of your mobile banking app. Under Settings and Info, choose Notifications, and then select which alerts you would like to activate.

    More > Settings and Info > Notifications

  • You'll receive the notifications that you choose to activate. These messages will relate only to your banking activity and will not be used for marketing purposes. The Notifications preference page within the app will provide detail of the notifications available.

    More > Settings and Info > Notifications

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