If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Reset your sign-in details

You can reset your password and memorable information online so you can sign in again. If you don’t know your username, you can find that out at the same time.

Step by step guide to resetting your sign-in details

Your details

Step 1

We’ll need some details to find your account. If you don’t know your username, select the link under the box and we’ll ask about your account instead.

Reset password

Step 2

We’ll ask if you want to change your password. You can choose ‘No’ if you don’t need to reset it.

Enter new password

Step 3

If you chose ‘Yes’, you’ll enter your new password now. There are some tips to help you.

Reset memorable information

Step 4

Now we’ll ask if you want to change your memorable information. You can choose ‘No’ here as well if you don’t need to change it.

Enter new memorable information

Step 5

If you chose ‘Yes’, you’ll enter your new memorable information here. The tips will help with this.

Verify your identity

Step 6

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

Verification code

Step 7

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

Verify code

Step 8

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

Reset complete

All done!

That’s it, you’ve updated your details. Now you can use them to sign in.