If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Don't get caught out. Know your PIN

You must use your PIN to be sure you can pay with your debit or credit card both at home and when abroad. 

So don’t get caught out at the front of the queue, make sure you know your PIN – and enjoy a secure, faster and more convenient way to shop.

Do you find it difficult to remember your PIN?

Choose it

You can choose a new number that’s easier to remember. For example, if a friend’s birthday is 21 March you could choose 2103, or if your wedding anniversary is 29 April you could use 2904.

Change it

You can change your PIN at any Halifax cash machine and at most UK cash machines. Simply key in your existing PIN, select PIN services and follow the on-screen instructions – it’s easy and will only take a couple of minutes.

Use it

Now all you have to do is use your PIN when shopping. And remember, the PIN you use when out shopping is always the same four-digit number you use at the cash machine and is the same PIN you can use outside the UK at cash machines or to pay in shops and restaurants.

What if I forget my PIN?

If you’ve forgotten your PIN, you can request a replacement through Online Banking or you can call us on 0345 720 3040. We’ll send your replacement PIN by post, which you’ll receive within 5-7 working days.

For credit cards, you can also get an instant reminder of your PIN in the Mobile Banking app. You’ll be able to do this for debit cards soon too.

What if I lock my PIN?

If you forget your PIN and enter it incorrectly three times, your PIN will be ‘locked’, preventing you using it. Locking your PIN isn’t the end of the world. If you remember your PIN later, you can ‘unlock’ it at any Halifax cash machine and most UK cash machines. Just key in your existing PIN, select PIN services and follow the on-screen instructions.

Or if you can’t remember your PIN, then call us on 0345 720 3040 and we’ll send you a PIN reminder - you will receive this within five to seven working days.

Need some more help?

For more information or a PIN reminder call: 0345 720 3040 or visit the official Chip and PIN website.

We may monitor and record calls.

Compare our current accounts in detail

Picking the perfect current account is easy as 1, 2, 3.

Compare our current accounts

Switch to a Halifax bank account

Moving bank account is so easy we'll do it for you. Get in touch and we'll switch your bank account.

Switch to Halifax