Go paper-free
Amend paper-free preferences for your statements and communications.
Activating your credit card
If your credit card has a sticker on the front when it arrives, you’ll need to activate it online. You can activate it in the mobile banking app, or from this page.
If your card doesn't have a sticker, then you don't need to activate it and can use it straight away.
You'll need to make a Chip and PIN transaction with your new card before you can start using contactless.
Use the mobile banking app or online form
- You can activate your credit card quickly and securely in the app.
- The main cardholder must activate any additional cards, they can do this online.
- Once your card is activated you can use it straight away.
-
- Open our secure online form.
- Enter the credit card number, your date of birth and the credit card expiry date and then select Activate.
- All done – your card is now activated and ready to use.
- Open our secure online form.
- Sign in and select apply at the bottom of the screen.
- Select Credit cards, followed by the option Activate credit card.
- Check the card details match your new credit card and then select Activate.
- All done – your card is now activated and ready to use.
Get set up now
-
If you're not registered for online banking, you can call us. We also offer a range of other services in your local area.
What happens after I've activated my card?
Once you've activated your card you will be able to use it for purchases in store and online. Before you can start using contactless you'll need to make a Chip and PIN transaction with your new card.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
Let’s take a closer look
-
Online Banking is safe, secure and easy to use. Over 5 million of our customers already bank with us online. You can access your accounts 24/7 all year round, whether you're at home or on the go.
With Online Banking you can activate your credit card, keep track of your money, make balance transfers, make payments and see your statements.
Find out more about Online Banking -
The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
-
Yes, for security purposes you need to activate your credit card before you can use it.
-
You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
-
If you’ve forgotten your PIN, you can get an instant reminder using our app.
Find out how to view your PIN.
