If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Contactless credit cards

No change, no problem. With your contactless credit card there is another, secure way to pay. If your card doesn't have the contactless symbol, don't worry, we can get a new one to you.

Please note: Not all Contactless Card transactions appear immediately on your Online & Mobile Banking statements. If you can’t see a transaction please wait up to 4 days for it to be added to your statement, before contacting us.

Halifax credit card
  • Fast - It takes less than a second to pay using a contactless credit card
  • Safe - Our contactless credit cards have plenty of built-in security technology
  • Secure - Contactless transactions are covered by the same fraud protection as chip & PIN.

How do I use the contactless card?

Contactless payment symbol


Look

Watch out for the contactless symbol when paying for items up to the value of £45

Contactless card


Touch

Touch your contactless card against the symbol until the light turns green. A beep indicates successful payment. Occasionally you may need to enter your PIN.

Approved contactless payment


Approve

Your payment is approved.

  • If you already hold a Halifax credit card and want to go contactless, you can order a replacement card online and your new one will automatically be contactless.

    Remember to dispose of your existing credit card when the new one arrives All newly opened credit cards will be contactless.

    All newly opened cards will be contactless. If you do not currently hold a Halifax Credit Card, you will automatically be issued with a contactless card if you successfully apply.

    Alternatively, you can call us on 0345 944 4555 (Lines open from 7am to 11pm, seven days a week). If you're calling from abroad, call us on +44 (0) 1733 573 189.

  • Where can I use my contactless card?

    You can make contactless payments anywhere you see the contactless symbol. Every day, more retailers are moving to contactless payments. There are over three hundred thousand contactless terminals across the UK.

    To see an up-to-date list, visit Mastercard® Contactless.

    A new way to pay for travel

    You can now use your contactless credit card to pay on TfL buses, DLR, Underground and National Rail. Simply touch your contactless card on the yellow reader as you prepare to travel. You can benefit from daily and Monday to Sunday capping.

    For more information please visit the Transport for London website.

  • What is contactless?

    Contactless is a new payment function for transactions of up to £45. You can pay for your goods simply by holding your card in front of a card-reader.

    What are its benefits?

    It’s quick, convenient and saves you time - there’s no need to rummage around for the right amount of change, or enter your PIN for most of your contactless transactions.

    Is paying in this new way secure?

    Contactless uses the latest secure Mastercard technology required by the payment industry. In the unlikely event that it is lost or stolen, your card also has protection against fraud loss - providing that you let us know as soon as you realise you no longer have it.

    Where can you use it?

    Our credit cards featuring contactless technology are designed for use in most countries around the world. However there are a few countries where you may not be able to make a contactless payment. If you attempt to make a contactless payment and are unable to do so you can still make purchases by using chip and PIN or swipe transactions. For a full list of all the places where you can use contactless, including your local retailers, visit Mastercard Contactless.

    Will I be charged twice if I accidentally double tap on the reader?

    No. The reader and card are configured to ensure that you will only be charged for one transaction.

    Can a purchase be made without my knowledge (for example, will the card-reader activate if I walk past it)?

    No. Your card has to be extremely close to the reader - typically between two and four centimetres - and the retailer must have first entered the amount for you to approve.

    What happens if I try to pay for goods over the contactless limit of £45?

    For transactions over the contactless limit, the retailer will need you to make purchases using chip and PIN or swipe transactions.