Malware is harmful software that can damage your device, steal personal information, or access your data without permission. It often comes from fake apps, suspicious downloads, or malicious links.
This is why we block devices flagged with malware from accessing our app and is for your safety.
It’s rare for Apple devices to get malware but can happen. If it’s jailbroken, it’s more vulnerable to malware and security threats.
Android is more open and customisable. This means you can install apps from outside the Google Play Store. As some devices may not get regular security updates, it’s easier to install apps that may have malware.
While this flexibility is great for power users, it also makes Android devices more likely to encounter malware. Especially if you install apps from unknown sources.
If our app detects malware, for security, we:
- crash the app to prevent sensitive actions - for high-risk malware
- send you to an error screen about security requirements - for less serious threats.
We block access to keep your information safe. Check for suspicious apps, run an antivirus scan, or restore your device to factory settings if unsure.
How can I prevent malware on my device?
- Keep your software up to date. Regular updates often include security patches.
- Install apps from trusted sources. Only download apps from Google Play or the App Store.
- Use security software. Consider installing trusted antivirus or anti-malware apps.
