How we remember your username

What are cookies

Cookies are pieces of information or data which a website transfers to a cookie file which is stored on your computer's hard disk. Most major websites use cookies. They enable you to navigate around our website, remember you as a returning customer and (where appropriate) cookies enable us to tailor the content to fit your needs. There are 2 types of cookies which we use on our website - session cookies and persistent or stored cookies.

Session cookies - these are temporary cookies which are stored on your computer and are then erased when you close your browser. As they are deleted, this means that the next time you visit a website, it will not recognise you and so will treat you as a completely new user.

Persistent or stored cookies - these are cookies which will remain on your hard drive until they expire or you erase them yourself. This type of cookie recognises that you've visited a site before. How long these cookies remain on your computer depends upon how long the visited website has programmed the cookies to remain for.

Why we use cookies

To make it easier for you when using our Online Banking service, you may choose to have your username saved on your computer so that you don't have to enter it every time you use the service. By selecting the option 'Remember my username', your username will be automatically entered every time you access the service. In order for us to remember your username, we need to store it on your computer using a cookie.

Remember my username option

To save time when signing in at a future date you can choose to have your Username 'remembered' by your PC, so that when you visit the sign-in page, your username will already appear in the Username box.

To choose this option, simply tick the 'Remember my username' box below the 'Sign in' button on the sign-in page.

Please note that you should never use this option if you are using a public computer (for example in an Internet Cafe) or if the computer is shared by anyone else, as other users would be able to see your username.  This should only be used for your home PC.

You can at anytime choose for your Username not to be displayed by simply unticking the 'Remember my username' box.

How we use cookies

In order for you to be able to use our Online Banking service, you will need to have cookies enabled on your computer. We will use cookies on our website to :

  • Keep your online transactions secure. This is done by storing your sign in details temporarily using a session cookie. This type of cookie will then be deleted when you sign out of the Online Banking service.
  • Enable you to access previously saved quotations.
  • Automatically sign you out of the service after 10 minutes of inactivity for security purposes.
  • Track or personalise your visit to the website and use the information to inform you of offers that may be relevant to you.
  • Remember your username, but not your password or security information.*

Cookies from the Halifax or Bank of Scotland website (apart from those which store your sign in details) will stay in your browser for 90 days before they will expire.

*If you have any anti-spyware software installed on your computer, for example 'cookie washing', this may mean that we are unable to store your username.

Additional cookie information

  • Cookies cannot obtain any personal information stored about you or anyone else on your computer. They cannot read any material which is kept on your computer's hard drive and unless you are logged in to our Online Banking service, cookies cannot be used to identify who you are.
  • You are able to set your browser so that you can disable persistent or stored cookies and session cookies. However, if you do disable session cookies, you will not be able to log in to our Online Banking service, although you will be able to view our public unsecured website.
  • If the computer that you are using is set to disable persistent or stored cookies, you will be able to access our Online Banking service, although this may affect your navigation of the website.
  • Web browsers are usually set up so that they accept cookies. However, you can set your web browser to disable cookies or set up your computer to inform you when a website is attempting to add a cookie. Also, you have the option to delete cookies which have previously been added to your computer's cookie file.
  • If anyone else has access to your computer or the computer you are using, cookies cannot be used by them to access information about you and cookies do not in any way compromise the security of Online Banking.
  • Cookies do not affect your right to opt-out from receiving any marketing material from us at any time.

For further information on cookies, please refer to the following website :