Change your address

You can do this in our app

  • Our app is the simplest way to change your address.
  • It can be done in just a few short steps.
  • It gives you an extra layer of security when you shop or bank online.

If you need to update a child account, send mail to more than one address, the new address is outside of the UK or a BFPO address, please call us or visit your local branch.

Change address image

How to do it

Let us show you step by step.

  1. Sign in to our app and select the Profile and settings icon in the top-right corner.
  2. Select Edit next to your address and enter a valid new postcode. Then select your address from the list.
  3. Follow the on-screen commands and you’ll be asked to enter your password to confirm it's you.
  4. The change will take place immediately. You'll see the change next time you log on.

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  • Branch

    You can visit your nearest branch to change your address.

    Phone

    Call us on 0345 425 6246 (+44 113 366 0123 from outside the UK).

    Write to us

    You can write to us to change your address as well. Please send a letter to:

    Halifax
    PO Box 548
    Leeds
    LS1 1WU

    Please include this reference number: P1COA. We will also need your:

    • Name
    • Old address
    • New address
    • Product account or policy number
    • Date of birth
    • Phone number or email address
    • Signature

    For accounts or other personal products or services with one or more of these Lloyds Banking Group companies: Bank of Scotland, Lloyds Bank or MBNA - we will update them with your new address.

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

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More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides