We’re constantly keeping an eye out for your safety online by staying on top of the latest scams and developments but there are also ways you can protect yourself. And with our Online Guarantee, we’re here to protect you.
Find out how to keep yourself safe online:
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services - see our Online Banking service conditions.
Get the latest updates on how you can protect yourself and your family from malicious threats.
You can report your lost or stolen card if you’re registered for Online Banking. Simply sign in and fill in our online form.
Locked out of your account?
Forgotten your Online Banking password?