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Would your family manage financially without you? Get cover they can count on.
We can help you to spot and avoid scams.
Think you've been scammed? Contact us immediately.
If you click on a fake link in a scam email or text, you may end up giving your details to a fraudster.
Fraudsters steal your details to pretend to be someone you trust on a call.
Fraudsters use social media to win your trust to steal your money.
Fraudsters can pretend to be financial advisers or companies to offer fake investment deals.
Fraudsters use fake websites and online marketplaces to tempt you with items for sale.
If someone from a dating profile asks you for money, it’s probably a fraudster.
Fraudsters change their scams to trick you, but you can watch out for the warning signs.
Go to latest scams
Is it easy to spot a fraudster online? We hit the streets to find out how much people know about fraud.
Title: What do people in the UK really think about fraud?
Question: Who’s the most at risk of fraud?
Responder: Older male with glasses.
“I think pensioners mainly because they trust people.”
Responder: Young female with curly hair.
“Maybe the elderly, because they’re kind of less aware of these things.”
Responder: Young female with cream jumper and earphones.
“The younger generation sort of know what’s going on, more up to date with things.”
[It’s actually people aged 25-34 who are most likely to be scammed*. But anyone can get caught out.]
[2 out of 3 people who report fraud to us are 44 or younger*.]
[*Fraud reported to Lloyds Banking Group between January 2022 and July 2023.]
Question: Can you trust a seller online?
“You need to check to see if they've got a feed, see how many friends they've got.”
Responder: Young female with backpack.
“I try and see if they’ve sold something before so they’ve got a few more comments and reviews.”
[A seller may be recommended, have good reviews, pictures and followers. But it could all be fake.]
[A genuine seller won't rush you or try to get you to pay by bank transfer.]
Question: If you’re buying something online, would you pay by bank transfer?
Responder: Male with glasses, coat and backpack.
“Oh you’ve got to pay somehow, but yeah, I don’t inherently think that using a bank transfer is a bad idea.”
[Money paid to a fraudster by bank transfer will be moved out of the account straight away. So it's almost impossible to get back.]
[The safest way to pay is by credit or debit card.]
Question: Is it really your bank calling?
“I don’t think the bank could just call me out of the blue.”
“A straight up phone call, maybe asking for details, I probably would just decline it like a lot of calls.
“I think one of my options is just to end that call and phone back the organisation that is claiming to call me.”
[Fraudsters use your personal information to convince you they’re calling from your bank.]
“One of the ways I try and find out is I know that my bank has sent me texts and emails in the past saying we’ll never ask for your bank details. And usually a trigger for these people is they will ask you to read out things off a debit card or from your bank details. And so when I hear that, then that’s a trigger for me to go, I don’t think they’re really from the bank at all.”
[We will never call to tell you to move your money to another account.]
Question: How many people in the UK are scammed each year?
Responder: Young female with tattoos and piercings.
“Twenty thousand, something like that?”
“A hundred thousand people?”
Responder: Male with nose piercing.
“Eight hundred thousand.”
[Over a million people get scammed each year and this number keeps going up.]
[Let’s work together to stop the scammers.]
[Explore the Halifax Fraud Hub for more tips.]
Fraudsters can phone to ask you to share a passcode.
Do you know how to spot a fake invoice to protect your money?
Fraudsters can target your pension by pretending to be someone you trust.
Never let anyone else use your account to move money.
Some of your family and friends may be more at risk of scams.
Know how to protect your money when you’re in a relationship.
Do you know how to protect your home from fraudsters?
Find out how to protect devices like your mobile phone and laptop.
Learn about device safety
Fraudsters can try to use your identity by stealing your personal and banking details.
How to keep your identity safe
Create strong passwords to stop other people from using your online accounts.
How to create strong passwords
To avoid scams, make sure you know how to use your bank card safely.
Protect your card
Help your family and friends to avoid fraud by chatting to them about scams.
Start talking about scams
Our staff and technology are there to keep you and your money safe.
How we fight fraud
To help protect your money, you need to follow our code of conduct.
Learn about our code
If you're careful and follow our advice, we’ll refund any money you may lose to fraud.
Read our guarantee in full
It could protect you and your money.
Go to Take Five
Contact Action Fraud to report a crime or to get general advice.
Go to Action Fraud
CIFAS can prevent fraudsters from using your name to apply for products or services.
Visit CIFAS website
Contact us right away if you think you've been scammed. We can then guide you on what to do next.
Contact us now