Bank safely.

When you use your bank account you need to stay safe and secure.

Learn how to spot a scam, what to do if you are contacted unexpectedly, and get advice on how to stay safe.

Protect your passwords

There are many simple ways for you to stay safe online. Using a strong password is a good way to start.

If you follow these simple steps, it will help to keep your bank account safe and secure.

What you can do:

  • Use the security settings on your device - You should turn them on and set them just how you like.
  • Use a PIN or password - Set up a PIN or password on your device that only you know.
  • Choose a strong password - Pick a password only you know and don’t share it. Don’t use words or numbers personal to you.
  • Don’t let anyone else use your password - Keep your Online Banking account safe, even if you have a joint account.
  • Keep your security questions safe - If you have to set a security question, don’t use personal info. And don’t share it with anyone.
  • Don’t use the same password - Choose a new, strong password for every site you use.
  • Don’t write passwords down - Try not to write passwords down. If you have to, don’t write them in full and keep them safe.
  • Don’t choose similar passwords - Try to avoid passwords that are easy to guess, like password123.

If you think someone else knows your banking details contact us now.

Next topic: How we protect you

Previous topic: Scam messages


Halifax will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card.
  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us now