We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Dating scams

You can meet new people on dating sites, apps and chat rooms. But look out for fake profiles that may try to scam you.

What you can do:

  • Don’t send money to strangers - Be very careful if someone you just meet online asks you to send them money. They could lie about family problems or want money for flights so they can meet you. But it’s usually a scam.
  • Take the site’s advice - Look out for advice on dating sites, apps and chat rooms that can help you spot fake profiles and scams.
  • Don’t share your banking details - If you meet someone new online, don’t give them your banking details.
  • Don’t help to move money - Criminals try to fool people into helping them move illegal money. This is called ‘money muling’. Don’t agree to move money into your account then on to a stranger’s account. You could be prosecuted if you do this.

Next topic: Fake jobs

Previous topic: Partner and spouse fraud

Other topics

Carer fraud

Partner and spouse fraud

Fake jobs

Get more info

Bank safely

Keep your info safe

Shop safely online

Keep your home safe

Money making scams

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.