If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Dating scams

You can meet new people on dating sites, apps and chat rooms. But look out for fake profiles that may try to scam you.

What you can do:

  • Don’t send money to strangers - Be very careful if someone you just meet online asks you to send them money. They could lie about family problems or want money for flights so they can meet you. But it’s usually a scam.
  • Take the site’s advice - Look out for advice on dating sites, apps and chat rooms that can help you spot fake profiles and scams.
  • Don’t share your banking details - If you meet someone new online, don’t give them your banking details.
  • Don’t help to move money - Criminals try to fool people into helping them move illegal money. This is called ‘money muling’. Don’t agree to move money into your account then on to a stranger’s account. You could be prosecuted if you do this.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.