Card and PIN Services
Find out about how you can manage your cards with Online Banking and our secure Mobile app.
Card and PIN features
Simpler card payments
Pay using your phone
Add your card details to Apple Pay or Google Pay for a simple and secure way to make contactless payments with your mobile device.
Keeping your card details safe is important to us. Your card details won’t be stored on your device or sent to merchants, so your information stays private and secure.
Click to pay with Visa
Click to Pay safely stores your payment and address details. This saves you the hassle of putting in your details every time you buy something online.
You can set up a Visa debit card for Click to Pay in just a few steps through our Mobile Banking app.
Manage your cards online
Frequently asked questions
If you report your card as lost or stolen or order a replacement card, your card will be cancelled straight away. Depending on the card you have ordered, a new one will be with you in 3-5 working days.
If you have reported a debit card as lost or stolen, you can view your new card details the next day in our Mobile app. This lets you use your new card details online whilst waiting for your new card to arrive.
If you want a new card and PIN, remember to select both options when ordering a replacement online. If you only select a new card we will not send you a new PIN.
If your card is due to expire soon, we will automatically send you a new one in the post. You should receive it around a week before your old one expires.
From time to time, you might be asked to enter your PIN when paying for things under £100. This is an added security measure and is likely to happen if you use your contactless card several times in a row. You can view your PIN in our app.
If you have locked your PIN, by entering it incorrectly, you can unlock it at a cash machine. Insert your card, enter your correct PIN and select Unlock my PIN from the options on screen. If you do not know or are unsure of your PIN you can view it in our mobile app.
Safe online banking
Protecting you and your money is our top priority. We use the latest security technology to keep you, your personal details and your money safe when banking online.
- We use fraud detection systems to highlight unusual spending patterns
- We ask for your Password and MI at every sign in. You can use secure Face ID or Touch ID to sign in to our app
- We automatically sign you out after a short amount of time if there is no activity