Card and PIN Services

Find out about how you can manage your cards with Online Banking and our secure Mobile app.

Card and PIN features

Simpler card payments

Manage your cards online

Frequently asked questions

What happens if I find my card after I have reported it as lost or stolen? expandable section

If you report your card as lost or stolen or order a replacement card, your card will be cancelled straight away. Depending on the card you have ordered, a new one will be with you in 3-5 working days.

If you have reported a debit card as lost or stolen, you can view your new card details the next day in our Mobile app. This lets you use your new card details online whilst waiting for your new card to arrive.
If I order a new card, will I also get a new PIN? expandable section

If you want a new card and PIN, remember to select both options when ordering a replacement online. If you only select a new card we will not send you a new PIN.
My card expires soon, what do I do? expandable section

If your card is due to expire soon, we will automatically send you a new one in the post. You should receive it around a week before your old one expires.
Why was I asked to enter my PIN after my contactless payment failed? expandable section

From time to time, you might be asked to enter your PIN when paying for things under £100. This is an added security measure and is likely to happen if you use your contactless card several times in a row. You can view your PIN in our app.
How do I unlock my PIN? expandable section

If you have locked your PIN, by entering it incorrectly, you can unlock it at a cash machine. Insert your card, enter your correct PIN and select Unlock my PIN from the options on screen. If you do not know or are unsure of your PIN you can view it in our mobile app.