General bank account enquiries
- 1. Jump to Reporting a lost or stolen card
- 2. Jump to Setting up standing orders
- 3. Jump to How we process payments
- 4. Jump to Making payments
- 5. Jump to Statements
- 6. Jump to Online Banking
- 7. Jump to Mobile Banking and alerts
- 8. Jump to Telephone Banking
- 9. Jump to Changing your details (name, address, tel)
- 10. Jump to Viewing your debit card details
- 11. Jump to Joint Accounts
- 12. Jump to Cash withdrawal limits
- 13. Jump to Ordering a replacement card or cheque book
- 14. Jump to How can I request a PIN reminder?
- 15. Jump to Closing your account
- 16. Jump to How to complain
- 17. Jump to About midata
- 18. Jump to Switching to an account outside the UK?
Reporting a lost or stolen card
If you can't find your card, there's no need to worry. Whether it's been lost or stolen, let us know through Online Banking or our Mobile Banking app
How to report a lost or stolen card
If you're registered for Online Banking, you can sign in to report your card as lost or stolen.
All you need to do is select 'help & support' at the top of your account overview page, choose "lost or stolen card", and fill out a quick form.
Our secure app makes it simple to report your card as lost or stolen. Sign in to our app, type 'lost or stolen' in the search bar and complete our quick form.
What happens next?
We'll cancel your card straight away and you'll receive your new card in 3-5 working days, depending on the type of card you have ordered.
Keep in mind once you've cancelled a card, it can't be reinstated.Back to top
Transfer money with Online Banking
You can set up Direct Debits to pay regular bills automatically, such as electricity bills or insurance through your bank account. These need to be set up directly with the organisation you will be making payments to.
To cancel an existing Direct Debit select 'More Actions' on the account you need to manage. Choose 'Manage direct debit' button under 'Direct debits & standing orders' section, then select the 'Cancel' button next to the Direct Debit you require cancelling. At the confirmation screen you will be asked to enter your password to confirm your changes. Once you have entered your password select the 'Confirm' button.
You should always inform the organisation receiving the payments if you cancel a Direct Debit before final payment has been made.
Find out more about Direct Debit.
Our demo shows you how to view and delete a Direct Debit.
Paying your Halifax credit card
If you're a Halifax credit card customer you can pay your bill online or over the phone - 0345 720 3040 - 7am - 11pm, seven days a week.Back to top
Online Banking lets you view your transactions for up to 7 years. Find out information in our paper-free section. You can also request a free paper statement if you have stopped paper statements and haven't previously received a paper copy.
Questioning a transaction on your statement
If you're unsure about a transaction on your statement, feel free to call us any time on 0345 720 3040 (0345 850 5525 for Easycash customers) (7am to 11pm, Monday to Sunday) or pop into your nearest branch.Back to top
Mobile Banking and alerts
Available for a range of mobile devices, you can now bank on the move with Mobile Banking. Features include viewing balances and transaction history, transfer money between your personal Halifax accounts, transfer money to new and existing recipients and manage your existing arranged overdraft. All of this from your mobile. Find out more about Mobile Banking.
It’s important to monitor your account regularly to make sure you have enough funds to make any payments due. Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it.
So if we have a mobile number for you, we’ll let you know when:
- You’ve started using your arranged overdraft and are being charged.
- You’re nearing your limit.
- You don’t have enough to pay a standing order.
- You’ve reached your limit.
Find out more about our mobile alerts serviceBack to top
Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 0691 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 113 366 0156.Back to top
Changing your details (name, address, tel)
Changing your name
To do this make an appointment at your local branch and take along a completed change your name form (PDF) and evidence of the name change, for example a marriage certificate or deed poll.
Changing your address
Changing your telephone number
This can be done through Online Banking, over the phone by calling 0345 720 3040 (7am - 11pm, seven days a week) or at any branch. For security purposes, you'll be unable to use the updated phone number to set up new recipients in Online Banking for 7 days after the change.Back to top
Viewing your debit card details
If you report your debit card as lost or stolen, your new card details will be available to view on our mobile app the following day.
You can use your new card details to shop online whilst you wait for your new card to arrive in the post.Back to top
- Two people using one account - A simple way to share spends and see them on one monthly statement
- Both account holders get a Visa debit card
- Both account holders can also separately set up and manage Online Banking
Open a joint account or add another person to an existing account
- Visit us in branch and our staff will be happy to help. In busier periods when staff may not be immediately available, we’ll be happy to book an appointment for a later date. Alternatively, make an appointment at your local branch.
- Don’t forget to take identification and if the second person is not an existing Halifax customer they will need to provide identification - view acceptable forms of identification.
Looking to switch your joint account to us?
Ensure you add the other account holder to your new account before completing your switch
Please be aware of the following:
- Both account holders must be aged 18 or over
- Student Current Account and Expresscash accounts cannot be made into joint accounts
- Both people named on the account are individually and jointly responsible for any debts on the joint account
- Credit reference agencies often create a financial link or association between people who have a joint account. Meaning that the financial situation of the other person on the account could affect your credit rating
- Both people named can use the account benefits and features without needing the approval of the other
Remove someone from a joint account
A request to remove someone from your bank account can be made in branch and will only be accepted where the account is in credit.Back to top
Cash withdrawal limits
You can withdraw up to £500 a day from a cash machine.
The daily maximum cash withdrawal over the branch counter is £2,500, unless you have pre-ordered a higher amount. If you wish to withdraw more than £2,500 in cash, you will need to give your branch advance notice. When making large withdrawals, you will need to prove your identity.Back to top
Ordering a replacement card or cheque book
You can get a replacement credit or debit card through Online Banking if:
- your existing card is damaged or not working
- your registered address is within the UK
Fill in our simple form and we'll cancel your card straight away. Once ordered you'll receive a new card within 3-5 working days, depending on the type of card you have ordered.
Contactless enabled cards will be sent for all eligible accounts unless you have previously opted out of contactless.
You can also request a replacement card in our app.
If your cheque book is lost or stolen, call us on 0800 0 15 15 15 - lines are open 24 hours a day. We will cancel the cheque book and send you a replacement. There's no charge for this service. If you reach the end of your cheque book and haven't received a new one, please call the number above and we'll send you one.Back to top
When you bank, shop or pay a bill, this information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.
A midata file shows your previous 12 months spending and banking history, without any information like your name, address or date of birth.
To download a midata file, from your account homepage select ‘More actions' on the account you want to manage, choose ‘Account services’ and select the ‘midata export’ button.Back to top
Switching to an account outside the UK?
Switching to an account outside the UK?
You can’t use the UK Current Account Switch Service to move your regular credits and debits to a bank account in another EU country, but we can provide you with information that will help you to move them yourself.
Obtaining information on your regular payments
You can obtain information on all regular payments into your account (e.g. salary, dividends etc) and regular payments out of your account (Direct Debits, Standing Orders etc) either in branch or over the telephone. Alternatively, you can follow these simple steps online:
Payments out of your account
- Log in to Online Banking and select the appropriate account
- Select ‘More Actions’
- Select Direct Debits and Standing Orders
All your regular payments including the person you are paying (recipient), amount, frequency and date last paid is displayed.
Payments into your account
For any payments into your account or other information you may need you can click on ‘Search your Statement’ and search for any specific transactions or transaction types (NB: searches can go back several years but are limited to blocks of 90 day periods).
Once you’ve retrieved all the information you need you can then print the page(s). To redirect payments made to your account with us to your new account, you will need to contact the person or company that makes the payment and give them your new account details. To make payments from your new account, you will need to set up a new payment instruction with your new bank.
Transferring your balance to a new account
This can be done in branch subject to provision of suitable ID; there are no transaction value limits.
Alternatively transactions up to £5,000 can be made by calling Telephone Banking on 0345 720 3040 or online (for limits up to £100,000 for single transactions).
If you would like to transfer your balance using internet banking/online Banking:
- Log into Online Banking, select the appropriate account then Payments and Transfers
- Select International transfers
- Complete the required fields using your new bank’s details.
Closing your account:Back to top
Once you’ve redirected any regular payments and transferred your balance you can close your account in branch or we’ll be happy to help you over the telephone, you can call us on 0345 720 3040 and we will provide you with a form.
We may monitor and record calls.