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Ensure you add the other account holder to your new account before completing your switch
Please be aware of the following:
A request to remove someone from your bank account can be made in branch and will only be accepted where the account is in credit.Back to top
You can withdraw up to £800 a day from a cash machine.
The daily maximum cash withdrawal over the branch counter is £2,500, unless you have pre-ordered a higher amount. If you wish to withdraw more than £2,500 in cash, you will need to give your branch advance notice. When making large withdrawals, you will need to prove your identity.Back to top
When you bank, shop or pay a bill, this information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.
A midata file shows your previous 12 months spending and banking history, without any information like your name, address or date of birth.
To download a midata file, from your account homepage select ‘More actions' on the account you want to manage, choose ‘Account services’ and select the ‘midata export’ button.Back to top
Switching to an account outside the UK?
You can’t use the UK Current Account Switch Service to move your regular credits and debits to a bank account in another EU country, but we can provide you with information that will help you to move them yourself.
Obtaining information on your regular payments
You can obtain information on all regular payments into your account (e.g. salary, dividends etc) and regular payments out of your account (Direct Debits, Standing Orders etc) either in branch or over the telephone. Alternatively, you can follow these simple steps online:
Payments out of your account
All your regular payments including the person you are paying (recipient), amount, frequency and date last paid is displayed.
Payments into your account
For any payments into your account or other information you may need you can click on ‘Search your Statement’ and search for any specific transactions or transaction types (NB: searches can go back several years but are limited to blocks of 90 day periods).
Once you’ve retrieved all the information you need you can then print the page(s). To redirect payments made to your account with us to your new account, you will need to contact the person or company that makes the payment and give them your new account details. To make payments from your new account, you will need to set up a new payment instruction with your new bank.
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