Making a payment
- Click on 'Payments and transfers' next to the relevant account.
- Click ‘Select account or recipient’.
- Choose who you want to pay.
- Enter the amount, reference and date for thepayment, then click ‘Continue’.
- Check details are correct, then click on ‘Make payment’.
- Success! You’ve made the payment.
Tap ‘Pay & transfer’ on the navigation bar.
Tap the account you want to use, then choose who you want to pay.
Tap on who you want to pay.
Enter the amount, reference and date for the payment, then tap continue.
Check the details are correct, then tap confirm to make the payment.
Success! You’ve made the payment and can pay them again anytime.
Making payments FAQs
Faster Payments usually arrive within 2 hours, but can take until the end of the next working day. Direct Debits and Standing Orders will be collected shortly after midnight on the due date.
How much can I send?
Online: up to £25,000 per day*
In branch: up to £250,000 per day with valid identification
Telephone: up to £10,000 per day
*Temporary increase during Covid-19
At an ATM: up to £500 per day
In branch: £2,500 - please order in advance for large amounts.
If you need to move money, it’s safer to do it by Faster Payment or CHAPS.
Online: no limits
In branch: no limits
Online: up to £25,000 per day
In branch: up to £100,000 per day
*Updates and new Standing Orders included
In branch: no limits
Pay a Contact
In app: up to £300 per day
We will always have lower limits when you call us.
With Faster Payments you can send up to £25,000* online, £250,000^ in branch or £10,000 by calling us every day.
Your limit resets at 11:59pm each day.
*If you have a Websaver or Express Cash account your limits may vary to the above. ^During Covid-19 Branch limit is temporarily increased to £250,000.
Your payment limit amount includes bill payments, payments to individuals and new standing orders or any increases to existing Standing Orders and existing future payments.Any Payments you set up today for a future date are counted towards today’s daily limit. So if you set up a standing order for next week, it will count towards today's limit.
Please note: To use our Mobile Banking app you need to have a valid phone number registered to your account and be set up to manage your accounts using Online Banking. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply.
Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.