If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Making a payment

How do I make a payment using a desktop computer?

  1. Click on make a payment next to the relevant account.
  2. Click ‘Select account or recipient’.
  3. Choose who you want to pay.
  4. Enter the amount, reference and date for thepayment, then click ‘Continue’.
  5. Check details are correct, then click on ‘Make payment’.
  6. Success! You’ve made the payment.

How do I make a payment using the App?

Step 1

Step 1

Tap ‘Pay & transfer’ on the navigation bar.

Step 2

Step 2

Tap the account you want to use, then choose who you want to pay.

Step 3

Step 3

Tap on who you want to pay.

Step 4

Step 4

Enter the amount, reference and date for the payment, then tap continue.

Step 5

Step 5

Check the details are correct, then tap confirm to make the payment.

Step 6

Step 6

Success! You’ve made the payment and can pay them again anytime.

Why not try Online Banking tasks in total safety with our Online Banking Simulator?

Try it now

Making Payments FAQs

  • Faster Payments usually arrive within 2 hours, but can take until the end of the next working day. Direct Debits and Standing Orders will be collected shortly after midnight on the due date.

    How much can I send?

    Faster payments

    Online: up to £25,000 per day*

    In branch: up to £250,000 per day with valid identification

    Telephone: up to £10,000 per day

     

    *Temporary increase during Covid-19

    Cash

    At an ATM: up to £500 per day

    In branch: £2,500 - please order in advance for large amounts.

    If you need to move money, it’s safer to do it by Faster Payment or CHAPS.

    Transfers

    Online: no limits

    In branch: no limits

    Standing Orders

    Online: up to £25,000 per day

    In branch: up to £100,000 per day

    *Updates and new Standing Orders included

    CHAPS

    In branch: no limits

    Pay a Contact

    In app: up to £300 per day

    We will always have lower limits when you call us.

  • With Faster Payments you can send up to £25,000* online, £250,000^ in branch or £10,000 by calling us every day.

    Your limit resets at 11:59pm each day.

    *If you have a Websaver or Express Cash account your limits may vary to the above. ^During Covid-19 Branch limit is temporarily increased to £250,000.

    Your payment limit amount includes bill payments, payments to individuals and new standing orders or any increases to existing Standing Orders and existing future payments.Any Payments you set up today for a future date are counted towards today’s daily limit. So if you set up a standing order for next week, it will count towards today's limit.