Paying someone you’ve paid before

How to pay an existing payee using our Mobile Banking app or Online Banking.

Mobile Banking app – step by step guide

Tap ‘Pay & transfer’​

You'll find this in the navigation bar.

Pick an account

Choose the account you want to send money from. Then tap ‘Choose who to pay’​.

Select who to pay

Tap on the name of the person or company you want to pay.

Type in an amount

Enter the amount, reference and date you want to make the payment. Then tap ‘Continue’​.

Check the details are correct

Then tap ‘Confirm’​ to make the payment.

Done!

You've made the payment and can pay them again anytime.

Don’t have the app? Download it today.

Android devices

If you don’t have our app, and you have an Android mobile phone or tablet, you can download it from the Play Store. 

 

Apple devices

If you don’t have our app, and you have an iPhone or iPad, you can download it from the App Store.

 

Online Banking – step by step guide

Click on ‘Payments and transfers’​

Find this next to the account you want to send the payment from.

Click on ‘Select account or recipient’

This brings up a list of people and companies you've paid before.

Choose who to pay

Click on the name of the person or company you want to pay.

Type in an amount

Enter the amount, reference and date you want to make the payment. Then click ‘Continue’​.

Check the details are correct

Then click on ‘Make payment’​.

Done!

You've made the payment and can pay them again anytime.

Sign in to make a payment

Payment FAQs

  • Faster Payments usually arrive within 2 hours, but can take until the end of the next working day. Direct Debits and Standing Orders will be collected shortly after midnight on the due date.

    How much can I send?

    Faster payments

    Online: up to £25,000 per day*

    In branch: up to £250,000 per day with valid identification

    Telephone: up to £10,000 per day

     

    *Temporary increase during Covid-19

    Cash

    At an ATM: up to £500 per day

    In branch: £2,500 - please order in advance for large amounts.

    If you need to move money, it’s safer to do it by Faster Payment or CHAPS.

    Transfers

    Online: no limits

    In branch: no limits

    Standing Orders

    Online: up to £25,000 per day

    In branch: up to £100,000 per day

    *Updates and new Standing Orders included

    CHAPS

    In branch: no limits

    Pay a Contact

    In app: up to £300 per day

    We will always have lower limits when you call us.

  • With Faster Payments you can send up to £25,000* online, £250,000^ in branch or £10,000 by calling us every day.

    Your limit resets at 11:59pm each day.

    *If you have a Websaver or Express Cash account your limits may vary to the above. ^During Covid-19 Branch limit is temporarily increased to £250,000.

    Your payment limit amount includes bill payments, payments to individuals and new standing orders or any increases to existing Standing Orders and existing future payments.Any Payments you set up today for a future date are counted towards today’s daily limit. So if you set up a standing order for next week, it will count towards today's limit.

Please note: To use our Mobile Banking app you need to have a valid phone number registered to your account and be set up to manage your accounts using Online Banking. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.

Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.