Your home matters to us. This is why we’ve made claiming quicker and easier. From starting your claim to getting it settled, we’ve kept it simple and straightforward. Learn more about what you’ll need, how to start your claim, and what we’ll do to settle it.
Here's what you'll need to do before you get in contact with us:
You can find copies of our policy documents in our existing customers section.
We're here to help you with your claim. Here's what you can expect from us:
Please make sure to give us honest responses as the details you tell us will affect how your claim turns out.
To help process your claim we may also ask you to provide proof of ownership and value to support your claim.
This could include:
If you need to make a home insurance claim, this is how we'll process your claim:
Limits, terms and exclusions apply.
We can arrange for our trusted suppliers to repair or replace lost or damaged items.
This includes items such as:
We'll arrange for trusted companies to make any structural repairs to your home. If you're unable to live in your home safely while the repairs are being made, we'll provide accommodation for you, your family and any pets.
Limits, terms and exclusions apply.
Here are some helpful tips on what you can do to support your home insurance claim.
See our hints and tips for theft and vandalism:
If possible and safe to do so, try and make any urgent repairs to your home to prevent any further damage.
This could include:
If there are any non urgent repairs needed, please contact us on the claims helpline before you make any further repairs.
Limits, terms and exclusions apply.
To help us process your home insurance claim, you'll need to provide details of any lost items or damage.
See our hints and tips:
Limits, terms and exclusions apply.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.