Bereavement support.

When you’ve lost someone close to you, organising their finances can seem daunting. We’re here to provide practical help to take you through the process from start to finish.


Step by step

Before you get started it’s important to understand how much you’ll pay in charges, and to familiarise yourself with some of the legal terms which we will explain in more detail.


Step 1 – How to notify us after a bereavement

When an account holder passes away the first thing we’ll need from you is an original or certified copy of the death certificate.

If you’re sending us a certified copy, we can accept these from:

  • A solicitor registered on the official Law Society website

    Your solicitor will need to note the document with their name, signature and an identifier or reference so that we can find them on the Law Society register.
  • A member of our branch staff

    If the document is certified in a Halifax branch, it must bear the mark of the staff member who saw the original death certificate, their ID number and the official branch stamp.

Ready to send the certificate to us?

Once you’re ready to send the certificate to us, please send it to:

Legal Department
Halifax Share Dealing
Lovell Park Road
Leeds
LS1 1NS


Step 2 – What happens when we receive the death certificate?

Once we’ve received the death certificate we will update the account and issue a letter to the account’s registered address requesting a Grant of Probate (in Scotland this is called a Certificate of Confirmation) or an Executor Authority Form.

This letter will include:

  • a valuation of the account
  • an Executor/Administration Instruction Form

Your next steps once the share dealing accounts have been valued

The share dealing account(s) are valued at less than £50,000 (or £36,000 in Scotland)

If the total value of the share dealing account(s) at date of death was less than £50,000 please download the Executor Authority Form – Small Estates Declaration & Indemnity. This will allow the primary executor to settle the estate once the Grant of Probate has been registered with us.

If the total value of the share dealing account(s) at date of death was less than £50,000 and a Grant of Probate is not being obtained we can also accept the above form. The Small Estates Declaration & Indemnity section will need to be signed. Please note if the value of the estate at the date of death is more than £5000 then the Small Estates Declaration would need to be countersigned by a solicitor.

Please note that in Scotland, a small estate is classed as an estate with a total value of less than £36,000. Confirmation from the court will be required if the estate is valued above this amount.

Further information can be found on the Scottish Courts Government Website.

The share dealing account(s) are valued at over £50,000 (or £36,000 in Scotland)

Once we’ve received the death certificate we will update the account and issue a letter to the personal representative requesting a Grant of Probate (in Scotland this is called a Certificate of Confirmation) This letter will include a valuation of the account and an Executor Authority Form.

Once we’ve received an Executor Authority Form and an original/certified copy of the Grant of Probate (in Scotland this is called a Certificate of Confirmation) we will carry out the requested instructions. We’ll arrange for all correspondence to be issued to the address of the named executor.


Step 3 – What happens after I have sent the instruction forms?

If you’ve requested for us to sell the investments

This will usually be done within 72 hours of receiving the instruction form. Upon settlement in the market we will arrange for the money to be sent by cheque to the executor named on the Executor Authority Form within approximately 10 working days.

If you’ve requested for us to transfer the investments

If you have sent a request to transfer stock to another Halifax Share Dealing account, this usually takes up to 10 working days to complete. Withdrawing stock onto a certificate can take considerably longer.

Please note, you will be unable to transfer shares, withdraw available funds or the proceeds of a sale until the necessary identity and verification checks have been completed. Information about these verification checks can be found on the bereavement guide that will be sent to you in the post.

We will attempt to complete these checks electronically however if this isn’t possible, you’ll need to provide original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.


Getting in touch

If you have any questions or you’d like some help, you can call us on 0800 876 6847.

Our dedicated Bereavement team are available Monday to Friday, 8am - 5pm (closed weekends and English Bank Holidays).

If you need to call us from abroad, you can call us on +44 (0) 113 270 1154.

Useful contacts


Halifax Share Dealing Limited.  Registered in England and Wales no. 3195646.  Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG.  Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332.  A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.