Notification of delay

Is your home improvement being delayed?

If you experience a delay outside of your control, you may be entitled to a two months extension to finish your home improvements. Please notify us of the delay and the expected date of completion via our online form, by the 28th February 2023. If your extension request is granted, you will have up until the 30th April 2023 to complete the home improvements and claim the cashback reward. 

Notification of delay form

 

Please enter your mortgage roll numberTooltipYour mortgage roll number may be a combination of numbers, letters and symbols. Please only enter the numbers. Depending on your type of mortgage, your roll number will have 11 or 12 numbers and will end with either one or two numbers after the /. If your roll number only has one number at the end, please enter a zero before the final number. For example, if your roll number is 01/23456789-1, you should enter it as follows: 012345678901

You only need to enter the numbers, not any letters or symbols such as - or /

If you're applying on a joint mortgage, then just one name needs to be entered

Enter the date you expect to complete the home improvements by

If your extension request is granted, you will have up until the 30th April 2023 to complete your chosen home improvement(s) and claim the cashback. 

Day
Month
Year
Submit

Claim your Green Living Reward

Once you've completed the home improvements you'll need to submit your claim by 30th April 2023 to qualify for the cashback reward. If your extension request is granted, you will have until the 30th April 2023 to complete your chosen home improvement(s) and submit your claim form. We aim to pay the cashback within 30 days of receiving your claim form and invoice.