Notification of delay

Are your home improvements delayed?

If the delay’s outside of your control, please let us know using the form below by 29 February 2024. You’ll then have until 30 April 2024 to complete your home improvements and claim your cashback.

You must have applied for a qualifying mortgage between 1 November 2022 – 30 September 2023 and registered for the Green Living Reward between 1 November 2022 – 31 October 2023.

Notification of delay form


Please enter your mortgage roll numberTooltipYour mortgage roll number may be a combination of numbers, letters and symbols. Please only enter the numbers. Depending on your type of mortgage, your roll number will have 11 or 12 numbers and will end with either one or two numbers after the /. If your roll number only has one number at the end, please enter a zero before the final number. For example, if your roll number is 01/23456789-1, you should enter it as follows: 012345678901

You only need to enter the numbers, not any letters or symbols such as - or /

If you're applying on a joint mortgage, then just one name needs to be entered

Enter the date you expect to complete the home improvements by

You’ll need to complete your works by 30 April 2024.