Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Bank on Lloyds for your new mortgage
As the Halifax brand is changing to Lloyds, you can no longer apply for a new Halifax mortgage unless you've already started your application.
If you don’t have a Halifax mortgage, visit the Lloyds Eco Home Hub for ways to improve your home's energy efficiency and how you can fund them.
Already have a Halifax mortgage?
You can continue to use the Halifax Green Living Hub and manage your existing mortgage with Halifax, including switching to a new rate or applying to borrow more.
Start your journey towards making your home more energy efficient
Find offers and tips to help reduce your energy bills. Plus a practical tool to give you a tailored energy saving action plan.
Heat pumps from Octopus Energy
- £100 bill credit on your Octopus account for all Halifax customers that install a heat pump.
- Octopus Energy is rated 5* for customer service on Trustpilot.
- Plus get £2,000 cashback for qualifying mortgage customers with our Green Living Reward.
Offers can be changed or withdrawn at any time.
Energy Performance Certificates (EPC)
Your need-to-know guide to EPCs. Including energy-efficiency ratings, why they matter and how improvements to the energy efficiency of your home could increase your rating.
Your guide to EPCs
An EPC shows the energy efficiency of a property. Find out why it's essential, learn how to obtain one, and understand its importance when applying for a mortgage.
Improve your EPC rating
Find out how to improve your energy-efficiency rating and what benefits it could bring.
Get set up online
The Halifax brand is changing to Lloyds
If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.
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If you're not registered for online banking, you can call us. We also offer a range of other services in your local area.
You could lose your home if you don’t keep up your mortgage repayments
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