Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

 

The Halifax brand is changing to Lloyds

If you use the Halifax app and online banking, we’ll invite you to start using the Lloyds app instead. You’ll be able to carry on looking after your Halifax accounts there. The Lloyds app and online banking are similar to Halifax, so it should feel familiar.

More on the change

How we can support you

At home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account if you’re at home or on the go.

Support for banking remotely

Our mobile app

Our app lets you manage your account without having to visit a branch or call us.

See what mobile phone features are available to assist you with our app.

App accessibility

Website accessibility

We want to make our website easy to use for all our customers. Here's more information about how we do that and how you can use it.

Website accessibility

Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can - and you won't have to tell us again.

Support options

In branch

We want our branches to be accessible for everyone. That’s why we think about the needs of all our customers when we design them. We do our best to make appointments suit you. And we have information and equipment which can help.

Support available in branches

Blind or partially sighted

We can help make banking easier if you’re blind or partially sighted.

 

Help with vision loss

Deaf or hearing loss

Ways we can help make banking easier if you are Deaf or have hearing loss.

Deaf or hearing loss

Support with life events

Supporting your mental health

Ways we can help you feel more in control.

Mental health support

Customers affected by serious illness

Helping you through this difficult time.

Serious illness support

Help someone close to you

We want to make it as easy as possible for you to care for and support someone close to you.

Become a representative

Save yourself a call

We’re here to help.

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Need help?

Our virtual assistant can easily answer most questions. If it can't, we'll pass you onto someone who can. 

How to message us

Get in touch in the way that suits you

SignVideo

Talk to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Visit us

If you'd prefer to come in to talk to us, you can check what accessibility services we have at your branch first.

Branch Finder

Call us

Talk to one of our team about your account or our products and services.
 

Call us

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Do more with the app

Find out about all the great features of our highly rated app, and how it compares to online banking.

More about the app

Everyday banking online

Manage your profile, money or cards from your sofa with the app or online banking.

What you can do online

Support and wellbeing

We’re here to support you through life’s journey, whatever happens.

More support