Accessibility & disability
What we're doing
We want all of our customers to have an excellent service. So, whatever your needs or abilities, you can expect equal access, facilities and treatment.
We do lots of things to make sure this happens. Most of our 800 branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
We are also happy to give you any extra support that would help to make things easier for you.
If you disclose a need or personal situation to us, we will explain to you how we’ll use the information you’ve given us, gain and record your consent to ask further questions and to record the information. We will ask you further questions about your situation, so that we can gain a clear picture and be able to signpost you to additional help and support.
Ways you can bank with us
We're always trying to find new ways to make banking simple, and to give you more support should you need it. New technology is also regularly being introduced, making it easier for you to bank with us.
We try to make sure banking is easy for people of all abilities and needs and we'll gladly give you any support we can. It's the same if you have a disability or impairment, or would just like a bit of extra help.