We want all of our customers to have an excellent service. So, whatever your needs or abilities, you can expect equal access, facilities and treatment.
We do lots of things to make sure this happens. Most of our 800 branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
We are also happy to give you any extra support that would help to make things easier for you.
We want you to tell us if there is something you are not happy with, or if you want to complain.