Accessibility & Disability.

What we're doing

We want all of our customers to have an excellent service. So, whatever your needs or abilities, you can expect the same access, facilities and treatment as anyone else.

We do lots of things to make sure this happens. Most of our 800 branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.

We are also happy to give you any extra support that would help to make things easier for you.

Our promise

Our promise is to do our best to resolve any problems you have.

If you want to complain you can either go to your nearest branch or call us on 0800 072 9779 or 0113 366 0167. Visit our how to complain page for more information.

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Tell us what’s on your mind

We want you to tell us if there is something you are not happy with, or if you want to complain.