Changes to your Reward Current Account

We’re changing the Reward Current Account and adding Reward Extras. But you do need to tell us if you want to stay on this account. 

If we don’t hear from you by 15th May 2020, your account will change to a Current Account and you’ll miss your chance to earn monthly Reward Extras. However, you can choose to upgrade to a Reward Current Account any time after your account has changed to a Current Account, if you think this account might be right for you.

From 1st June 2020, we’re also introducing a £3 monthly maintaining the account fee, but this won’t apply if you pay at least £1,500 into your account each month.

To help you get used to your new account, we won’t charge the £3 monthly maintaining the account fee between June and August.  But you’ll still need to pay in £1,500 each month to qualify for your reward.

We’ve listed what you need to do to get Reward Extras, so you can decide if this account is right for you.

To get Reward Extras

To qualify for Reward Extras each month, you need to:

  • Pay in at least £1,500 and stay in credit
  • Spend £500 or more each month using your debit card OR keep a daily balance of £5,000 or more in your account

Tell us if you’d like to keep your Reward Current Account

If you decide to keep your Reward Current Account you can do this by calling our automated number 0345 129 9744 or 01133 697 744 (if you're calling from abroad) by 15th May 2020. You’ll be asked to select your choice of Reward Extras at the same time.

You’ll also need your account number and sort code to hand when you call. You can find these on your debit card.

If you’ve already called us to keep your Reward Current Account and selected your monthly reward, please ignore this email.

If we don’t hear from you

If you decide that the Reward Current Account isn’t right for you, you don’t need to do anything else. We’ll automatically change your account to a Current Account on 1st June 2020 and your account name will change shortly after this date.

Whichever account you choose, your account number, sort code and any Direct Debits and standing order including any arranged overdraft limit you have will stay the same. And you can continue to use your existing debt card and PIN.

Your choice of Reward Extras

Which reward will you choose for your first 12 months?

Two digital movie rentals a month

From Ratuken TV

Three digital magazines a month

Popular titles like Cosmopolitan and Men's Health

One cinema ticket each month

For use at any UK Vue Cinema. Valid for 12 months

Earn £5 each month

Paid directly to your account

    • Rent two films each month throughout the year with Rakuten TV, worth up to £120
    • Enjoy the latest releases, independent films award winning classics
    • Browse through their catalogue of films at www.rakuten.tv

    How does it work?

    • Film rental codes will be sent via email to your registered email address with instructions on how to choose and access your films
    • Codes are valid for 35 days from the date of issue and can be used to rent any Standard Definition (SD) or High Definition (HD) Film but are not valid for Ultra High Definition Films
    • Rented films can be viewed via the link provided in the email, the Rakuten app on compatible devices, or via www.rakuten.tv
    • You can stream or download Rakuten TV films on most devices including Smart TVs, consoles, tablets and smartphones
  • Choose three digital magazine from a host of well-known titles. The magazines currently available are:

    • Cosmopolitan
    • Country Living
    • ELLE
    • ELLE Decoration
    • Esquire
    • Good Housekeeping
    • Harper’s Bazaar
    • House Beautiful
    • Men’s Health
    • Prima
    • Red
    • Runner’s World
    • Women’s Health

    How does it work?

    • A code will be sent via email to your registered email address with instructions on how to choose and access your magazines
    • Codes are valid for 12 months from the date of issue
    • Magazines can be read online or offline, through your internet browser, smartphone or tablet
    • Enjoy one free cinema ticket each month to catch the latest blockbusters at Vue cinemas across the UK
    • You’ll also get a code for half price popcorn
    • You can use the cinema voucher for 2D, 3D or Xtreme films screenings. If there are any VIP seats available at your screening, then you'll get a free upgrade too
    • Codes are valid for 12 months, so you can save them for a film you’ve been waiting for

    How does it work?

    • A ticket voucher code will be sent via email to your registered email address and can be used to make bookings online at www.myvue.com or at the box office at any Vue cinema in the UK only
    • Voucher codes are valid for up to 12 months from the date of issue and are not subject to time extensions
    • Voucher codes can be used to make bookings for 2D, 3D & Xtreme screenings any day of the week. No additional booking costs apply
    • Additional upgrade fees will apply
    • You can earn up to £5 each calendar month – that’s up to £60 a year
    • You can keep on top of your progress for each monthly £5 offer by using the Reward Extras Tracker

    How does it work?

    • As long as you meet the criteria for Reward Extras and have selected the £5 benefit, you don’t need to do anything else

Frequently asked questions

  • Use the Reward Extras Tracker to check if you’re on course to get your reward each month.

    You can find the tracker under your account options in Online Banking and the mobile banking app.

  • If you’ve done all the things we asked of you at the end of the month, you’ll get your reward around the 12th of the following month.

    If you’ve selected a lifestyle benefit, you’ll receive the offer each month to your registered email address.

    If you’ve selected the £5 offer, we’ll pay it into your account and it’ll appear on your statement. It’s as simple as that.

  • There are a few payments which don’t count for Reward Extras offers:

    • When you take cash out of a cash machine, branch or Post Office counter.
    • When you make a money transfer to another account.

    Any payments being queried or disputed won't count towards the £500 or £5,000. And we’ll only count payments that leave your account by the last day of the month.

    But all purchases on your card count. This includes purchases you make online, in-store and abroad.

    You can also use digital wallets, like Apple Pay, Google Pay or similar schemes, as long as they’re linked to your registered debit card.

  • Yes. Each month you just need to meet the offer conditions with your joint account.

    Keep in mind, each joint account can only have one Reward Extras offer. You will only receive one benefit per account.

  • All offers will last for at least 12 full calendar months from the day you choose to add it to your account. So if you added the offer on 10 July this year, it would end on 31 July next year. If you met the conditions for the £5 reward from 10 July to 31 July this year, then you'd still get £5 for July as well.

    Once you’ve added a Reward Extras offer, you can’t switch to another offer until the 12 months have passed.

    We’ll get in touch before your offer ends to let you know what will happen next.

  • You need to keep your account open to get your Reward Extras offer.

    If you close your account before you’re due to get your offer then you won’t get your reward, even if you met all of the conditions in the previous month.

For more information read the Reward Extras Terms and Conditions (PDF)