How do I know if I'll get my reward each month?
Use the Reward Extras Tracker to check if you’re on course to get your reward each month.
You can find the tracker under your account options in Online Banking and the Mobile Banking App.
When will I get my reward?
If you’ve done all the things we asked of you at the end of the month, you’ll get your reward around the 12th of the following month.
If you’ve selected a lifestyle benefit, you’ll receive the offer each month to your registered email address.
If you’ve selected the £5 offer, we’ll pay it into your account and it’ll appear on your statement. It’s as simple as that.
What kind of spending counts towards the offer?
There are a few payments which don’t count for Reward Extras offers:
- When you take cash out of a cash machine, branch or Post Office counter.
- When you make a money transfer to another account.
Any payments being queried or disputed won't count towards the £500 or £5,000. And we’ll only count payments that leave your account by the last day of the month.
But all purchases on your card count. This includes purchases you make online, in-store and abroad.
You can also use digital wallets, like Apple Pay, Google Pay or similar schemes, as long as they’re linked to your registered debit card.
Can I use this offer with a joint account?
Yes. Each month you just need to meet the offer conditions with your joint account.
Keep in mind, each joint account can only have one Reward Extras offer. You will only receive one benefit per account.
How long does the offer last?
All offers will last for at least 12 full calendar months from the day you choose to add it to your account. So if you added the offer on 10 July this year, it would end on 31 July next year. If you met the conditions for the £5 reward from 10 July to 31 July this year, then you'd still get £5 for July as well.
Once you’ve added a Reward Extras offer, you can’t switch to another offer until the 12 months have passed.
We’ll get in touch before your offer ends to let you know what will happen next.
What happens if I close my account?
You need to keep your account open to get your Reward Extras offer.
If you close your account before you’re due to get your offer then you won’t get your reward, even if you met all of the conditions in the previous month.
When does my offer start?
Your offer will start on the day you add it to your account. If you’re renewing, it will start the day after the current one expires.