What if I have made a payment to the wrong account?
If you have made a payment to the wrong account details, or if you have made a payment using incorrect account information, please check if the payment has been returned to your account. If so, please resend the payment with the correct details. If the money hasn’t been returned and you know the beneficiary, the easiest and quickest way to recover the payment is to contact them directly. If however you don't know them or do not want to make direct contact, contact us directly on 0345 720 3040 and we will try and recover the funds for you.
Please be aware that if the account details for your recipient were incorrect when you set up the payment, we may not be able to help you and you will need to contact the bank you made the payment to.
Please call our Helpdesk on 0345 720 3040 (+44 113 242 1984 from overseas), 7am - 11pm, seven days a week.
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