Blind or visual impairment

Using our website

You can use screen-readers like JAWS and Zoomtext with any of our websites. It’s also easy to change the size of the text and the colour of the pages to make things more clear. You can also change the text size with your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.

Through the post

You can let us know how you’d like to get mail from us. Just tell us at a branch, give us a call or you can now choose your support options via the ‘Your profile’ menu in our Online Banking or Mobile Banking app.

We can send you things like statements and most of our letters in:

  • Braille
  • large print
  • audio CD
  • or on coloured paper to make it easier to read.

We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you. We are always working to fill in any gaps we may have.

In branch

We set out our branches to give as much space and as few obstacles as we can. Our furniture is chosen with disability in mind. So, you'll find comfortable seating areas, low counters and large welcome desks.

Every branch welcomes guide dogs and assistance dogs.

Find a branch

At the cash machine

The keypads and screens on our cash machines (ATMs) are clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

We’re also installing Talking ATMs as we replace existing machines. You can plug in standard headphones and listen to audio instructions to help you with your banking. If you insert your headphones before your card, you can also listen to a welcome message to help you navigate the cashpoint machine PIN pad.

Ask a member of your local branch team where to find the nearest Talking ATM.

If you find entering your PIN a challenge, we can give you chip and signature cards. Or take a look at Apple Pay® and Google Pay, which allows contactless payments.

Find an ATM

Filling in forms

We have different ways to help people fill in a form or sign your name. We can give you:

  • Magnifying sheets
  • Cheque book templates
  • A bank note gauge
  • A signature template card.

Just ask at the branch for what you need.

Still got questions?

What grade of Braille do you use?

We use Unified English Braille with Grade 1 style translation for transactions, and Grade 2 style translation for wording.

What is the standard large print size?

Arial font size 20.

Why does my post get delivered with Articles for the Blind on it?

This is a Royal Mail service governed by the National Assistance Act 1948. It’s used to send out items free of charge if they have been designed for people who are blind or visually impaired. So, we use this service for anything we send you in large print or Braille.

Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167.