You can use screen-readers like JAWS and Zoomtext with any of our websites. It’s also easy to change the size of the text and the colour of the pages to make things more clear. You can also change the text size with your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.
As a Halifax customer, you can now use the Be My Eyes app.
This free app lets you talk to us directly and securely. You use your mobile phone camera to get live video support. We can then see and quickly help with your everyday banking needs, such as reading your statement or card number, and using our site.
Be My Eyes is free and for iOS and Android phones. It's the largest online app for people who are blind or have low-vision and covers 150 countries worldwide.
Please note: We're testing the Be My Eyes app on a trial basis. If you use the app to get help with our Mobile Banking app, we may not be able to fully assist you.
You can let us know how you’d like to get mail from us. Just tell us at a branch or give us a call.
We can send you things like statements and most of our letters in:
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you. We are always working to fill in any gaps we may have.
We set out our branches to give as much space and as few obstacles as we can. Our furniture is chosen with disability in mind. So, you'll find comfortable seating areas, low counters and large welcome desks.
Every branch welcomes guide dogs and assistance dogs.
The keypads and screens on our cash machines (ATMs) are clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.
We’re also installing Talking ATMs as we replace existing machines. You can plug in standard headphones and listen to audio instructions to help you with your banking. If you insert your headphones before your card, you can also listen to a welcome message to help you navigate the cashpoint machine PIN pad.
Ask a member of your local branch team where to find the nearest Talking ATM.
We have different ways to help people fill in a form or sign your name. We can give you:
Just ask at the branch for what you need.
We use Unified English Braille with Grade 1 style translation for transactions, and Grade 2 style translation for wording.
Arial font size 20.
This is a Royal Mail service governed by the National Assistance Act 1948. It’s used to send out items free of charge if they have been designed for people who are blind or visually impaired. So, we use this service for anything we send you in large print or Braille.