Managing your mortgage

Need help with your current Halifax mortgage?

See the guide below for help on managing your mortgage.

You can get an idea of how much you could borrow and compare rates with our mortgage calculator and tools.

You can also check your latest mortgage statement or sign in to Online Banking to view your mortgage details. If you're not registered for Online Banking yet, it's easy and only takes about 5 minutes. Find out how to register.

  • How do I make a monthly payment?

    Your total monthly payment is the amount you need to pay to ensure you repay your interest charges for that month. For repayment mortgages, each month, your payments go towards reducing the amount you owe as well as paying off the interest. Remember, for any part of your loan which is interest only the balance doesn't reduce as you're only paying back the interest and it's a requirement that you have a repayment plan in place. Find out more about the different ways of repaying your mortgage.

    Direct Debit


    To set up a monthly Direct Debit

    You'll need to complete a Direct Debit Instruction (PDF, 37KB) form and return it to us. Or, we can set up your Direct Debit over the phone and we'll write to you to confirm your Direct Debit Instruction.

    Regardless of how you give us your instructions, you're still covered by the Direct Debit Guarantee.

    We'll forward your instructions onto your bank authorising them to allow payments to be collected from your account. Your Direct Debit will automatically change if your mortgage payment changes. You won't need to take any action and we'll write to you to confirm the changes.
    If you want to make a change to your payment date or details call us.


    Direct Debit Guarantee

    This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

    • If there are any changes to the amount, date or frequency of your Direct Debit Halifax will notify you in advance of your account being debited or as otherwise agreed. If you request Halifax to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
    • If an error is made in the payment of your Direct Debit, by Halifax a division of Bank of Scotland plc or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
    • If you receive a refund you are not entitled to, you must pay it back when Halifax asks you to.
    • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

    Standing order

    To set up a monthly standing order

    You'll need to contact your own bank or building society to authorise the payment and provide them with the following details:

    • Sort code: 30 00 00
    • Account number: 00332275
    • Reference number: Your 14 digit mortgage account number followed by 00

    Payments are only sent on working days. The payment won't leave your account until the day you specified when you set up the standing order. If the standing order is due to leave your account on a weekend or bank holiday, the payment will not leave your account until the next available bank working day. You should allow up to 3 working days for a payment to reach us.

    If your mortgage payment changes we'll write to you confirming the change. You'll be responsible for making the necessary changes to your standing order amount.

    Over the phone

    You can make a mortgage payment using your debit card for any amount between £5 and £30,000 by calling us on 0345 850 3705.

    Please note we can only take debit card payments from customers named on the mortgage account. We don't accept credit cards or debit Mastercards (cards beginning with a 5).

    Remember to have your mortgage account number to hand.

    At a branch

    Visit your local branch to make a mortgage payment over the counter.

    Remember to have your mortgage account number to hand.

    How do I make additional payments?

    Making regular or lump-sum additional payments to your mortgage will reduce your outstanding balance and save you interest. You can make unlimited additional payments but you may have to pay early repayment charges if they apply. Find out more about early repayment charges. To get an idea of how much you could save using our mortgage overpayment calculator.

    If you would like to know what your remaining overpayment allowance is for the year, please fill out our online form or call us and we’ll get this posted to you.

    Direct Debit

    If you pay by direct debit you can set up, amend or cancel a regular overpayment using our online banking service. If you’re already registered for online banking with us then you’ll need to sign into your account, then select:

    • More actions
    • Paying your mortgage
    • Manage regular overpayments

    If you are using a mobile device to access online banking you’ll need to use the internet browser on your phone/tablet. If you are not already registered, you can register for online banking now.

    Remember to have your mortgage reference number to hand.

    Standing order

    To set up an additional payment by standing order

    You'll need to contact your own bank or building society to authorise the payment and provide them with the following details:

    • Sort code: 30 00 00
    • Account number: 00332275
    • Reference number: Your 14 digit mortgage account number followed by 00 or a 2 digit sub-account number

    Find out more about how to allocate your additional payments to a specific sub-account.

    Internet Banking

    To set up a lump sum payment using internet banking

    If you bank with Halifax you can sign into online banking, then select:

    • More actions
    • Paying your mortgage
    • Make additional lump-sum payment

    If you are using a mobile device to access online banking you’ll need to use the internet browser on your phone/tablet. If you are not already registered, you can register for online banking now.

    Once registered, you can manage your regular overpayments online.

    If you bank elsewhere you'll need to sign in to your internet account with your bank or building society and create a payment with the following details:

    • Sort code: 30 00 00
    • Account number: 00332275
    • Reference number: Your 14 digit mortgage account number followed by 00 or a two digit sub-account number.

    Find out more about how to allocate your additional payments to a specific sub-account.

    If you pay more than your monthly payment, we'll put what you pay towards each sub-account in the same proportions that we apply your full monthly payments to those sub-accounts. However, you can allocate your additional payment to a specific sub-account providing you have made all the monthly payments due on all other parts of your mortgage. You can do this by telling us the appropriate 2 digit sub-account number as part of your payment reference. Remember, when making additional payments you may have to pay early repayment charges if they apply. Find out more about early repayment charges.

    Did you know that you can view your mortgage account details using our Online Banking service?
    You can see your current balance, your monthly payment, your interest rate, your remaining term and a breakdown of all your transactions. Online Banking is available 24 hours a day, 7 days a week, 365 days a year.

    Over the phone

    You can make an additional mortgage payment using your debit card for any amount between £5 and £30,000 by calling us on 0345 850 3705.

    Please note we can only take debit card payments from customers named on the mortgage account. We don't accept credit cards or debit Mastercards (cards beginning with a 5).

    Remember to have your mortgage account number to hand.

    By cheque

    You can write to us enclosing a cheque. Cheques should be made payable to Halifax followed by your name and your 14 digit mortgage account number followed by 00. If you want to make the payment to a specific part of your mortgage, replace 00 by the sub-account number for that part of your mortgage. Please note cheques may not be credited to the account on the same day that we receive them.

    At a branch

    Visit your local branch to make an additional mortgage payment over the counter.

    Remember to have your mortgage account number to hand.

    How do I change my payment date?

    You can change your payment date by completing our online form. It will only take you a few minutes to complete, and you’ll receive confirmation of the change within 5 working days by post. Alternatively you can call us on 0345 727 3747 and ask us to change your payment date for you.

    If we calculate your interest daily, the best day of the month to make your monthly payment is the 1st because we’ll charge the least amount of interest for the month. Your monthly payment amount may rise or fall after you change the date we collect the money from you.

    We will update your mortgage details and change the date we collect your future direct debits. This may not be in the month of your request. If you change your payment date from the end of one month to the beginning of the next month, you may be required to make two payments within a relatively short timescale.

    How do I allocate my additional payment to a specific sub-account?

    If you pay more than your monthly payment, we'll put what you pay towards each sub-account in the same proportions that we apply your full monthly payments to those sub-accounts. However, you can allocate your additional payment to a specific sub-account providing you have made all the monthly payments due on all other parts of your mortgage. You can do this by telling us the appropriate 2 digit sub-account number as part of your payment reference. Remember, when making additional payments you may have to pay early repayment charges if they apply. Find out more about early repayment charges.

    Worked example

    If your mortgage consists of three sub-accounts and your total monthly payment is £1000, of which:

    • Payment on sub-account 01 £100 = 10%
    • Payment on sub-account 02 £700 = 70%
    • Payment on sub-account 03 £200 = 20%

    You make a £500 additional payment using your 14 digit mortgage account number followed by 00 as the reference number. This will be split between the sub-accounts in line with your current mortgage instruction as follows:

    • Payment on sub-account 01 (10%) = £50
    • Payment on sub-account 02 (70%) = £350
    • Payment on sub-account 03 (20%) = £100

    You make a £500 additional payment and want the whole additional payment to reduce your balance on sub-account 02. Your reference number should be your 14 digit mortgage account number followed by 02. This payment will be made only to sub-account 02 as follows:

    • Payment on sub-account 01 (0%) = £0
    • Payment on sub-account 02 (100%) = £500
    • Payment on sub-account 03 (0%) = £0

    Can I make an underpayment?

    An underpayment is where you pay us less than your monthly payment. You are not allowed to make underpayments unless you have already made overpayments of the same or greater amount. Whenever we recalculate your monthly mortgage payment, we use any overpayments you have made to reduce what you owe and your future monthly payments. Once we have done this, you will need to build up new overpayments before you can underpay again.

    If you need to make an underpayment to your mortgage, you'll need to call us to make the arrangements. We'll tell you the amount of your overpayments available for you to use. We can also change your direct debit for the time you want to underpay. Remember, you'll be still charged interest on your mortgage balance during this period and your monthly payments in the future may increase.

    Can I take a payment holiday?

    You can ask us to take a payment holiday and we’ll consider your application. Please note, after a payment holiday, the amount you owe will increase.

    Check your eligibility and find out how to apply for a payment holiday.

    What happens if I miss a mortgage payment?

    If you think you'll be unable to make your monthly mortgage payment, call us as soon as possible. We always try to help our customers who get into financial difficulty and are struggling with mortgage repayments. Find out more about how we could help.

    How will I know if my payments have been received?

    If you're registered for Online Banking, you can now sign in to view your mortgage details including your current balance, your monthly payment, your interest rate, your remaining term and a breakdown of all your transactions. Online Banking is available 24 hours a day, 7 days a week, 365 days a year. If you're not registered for Online Banking yet, it's easy and only takes about 5 minutes. Find out how to register. Alternatively, you can call us.

    Check latest payment screenshot

    What will happen to my payment when my current mortgage deal ends?

    If your current Halifax mortgage deal is ending you could look to switch to a new deal. Alternatively, you'll be automatically changed onto one of our Lender Variable Rates, your Mortgage Illustration and offer letter will tell you which rate(s) applies to you, or you can call us.

    Your new monthly payment will be calculated based on your new rate.

  • How can I check my current mortgage balance and interest rate?

    The quickest and easiest way to check your current mortgage balance and interest rate is to sign in to Online Banking. If you haven't registered yet, it should only take a few minutes and you should be able to sign in as soon as you’ve finished. You'll be able to view your current balance as well as a breakdown of all your mortgage sub-account balances. Find out how to register.

    Your current mortgage balance shown online includes both debit and credit payments up to the date shown. It is not a final settlement figure as it doesn't include any interest accrued after the date shown, or early repayment charges or other fees that may be applicable to your mortgage.

    For an exact figure you can request a redemption statement using our online form and you will receive this within 5 working days.

    Alternatively, you can call us and we’ll provide this information over the phone, or have it posted to your home address.

    Screenshot of Halifax check mortgage balance screen

    How do I pay off my mortgage in full?

    You can repay your mortgage in full at any time, as long as you also pay any early repayment charges that apply.

    To ask us for the total amount needed to repay your mortgage, please call to request a redemption statement on 0345 727 3747 we're open 8am until 8pm Monday to Friday and 9am until 4pm on Saturdays (closed on Sundays and Bank Holidays). We will ask you what date you want to repay your mortgage so we can give you an exact figure that includes all costs and charges up to that date.

    You don't need to use a conveyancer to repay your mortgage if your property is in England and Wales or Northern Ireland as we will make arrangements to remove our charge at the Land Registry.

    If your property is in Scotland you will need to instruct a solicitor to prepare discharge documents for the Registers of Scotland which will enable our charge to be removed. If you are already using a conveyancer, perhaps because you are moving house, they will usually ask us for the amount needed to repay your mortgage and will deal with repaying it.

    How do I get a duplicate mortgage statement?

    We'll send you a mortgage statement each year on the anniversary of the month that you took out your mortgage with us. It gives you important details about your mortgage including how much you owe, what interest rates you pay, how much interest we've charged and the payments you've made each month. Most of your mortgage information in the statement is now available to view online when you sign in to Online Banking.

    If you do need a duplicate printed mortgage statement you can request one in your internet banking. Simply sign into online banking, then select:

    • More Actions
    • Account Services
    • Order duplicate mortgage statement

    If you are using a mobile device to access online banking you’ll need to use the internet browser on your phone/tablet. If you are not already registered, you can register for online banking now.

    Alternatively, you can fill out our online form or call us and we’ll get one posted out to your home address.

    How do I get a Certificate of Mortgage Interest?

    A Certificate of Mortgage Interest gives details of the interest charged to your mortgage account during a tax year, April to April. You can use it to help you complete your tax return or your accountant may have asked you to obtain one for the preparation of your annual accounts.

    To request a Certificate of Mortgage Interest you can request one in your internet banking. Simply sign into online banking, then select:

    • More Actions
    • Account Services
    • Order a Certificate of Interest

    If you are using a mobile device to access online banking you’ll need to use the internet browser on your phone/tablet. If you are not already registered, you can register for online banking now.

    Alternatively, you can fill out our online form or call us and we’ll get one posted out to your home address.

    When should I receive my annual mortgage statement?

    Your statement is sent to you on a yearly basis within four weeks of the anniversary of your account start date.

    What is a sub-account?

    Your mortgage may be split into multiple parts called sub-accounts. Each sub-account may have a different repayment method, interest rate and term.

    The total monthly payment is made up of all the sub-account payments. When the total monthly payment comes in, we split it to give each sub account the amount it needs. If you overpay or underpay, each sub account is given its share of the total amount received.

    What are sub-accounts 98 and 99?

    Sub-account 99 holds fees. Some customers may also have a sub-account 98 if they have a mortgage account fee.

    How much can I overpay by, without being charged early repayment charges?

    If you have a mortgage without early repayment charges you can overpay unlimited sums on your mortgage each year.

    For any sub-account where an early repayment charge applies, currently as a concession, in each calendar year you can make regular or lump-sum overpayments of up to 10% of the amount owed at 1st January without having to pay an early repayment charge. For example, on a mortgage balance of £200,000 you can overpay by up to £20,000 as either a lump sum or regular monthly overpayments in one calendar year.

    Why have you charged me an early repayment charge?

    If your mortgage agreement is subject to an early repayment charge, we will apply the early repayment charge in the following circumstances:

    • You have made one or more overpayments totalling over 10% of your mortgage balance in one year
    • You have repaid your mortgage in full before any early repayment charges which were present on the account have expired.

    Why am I charged more interest in some months than others?

    Where your interest is calculated on a daily basis, this means that the number of days in each individual month determine the number of days’ worth of interest charged. For example, January has 31 days and February has 28 days (or 29 in a leap year), this means the interest for each month will be different.

    Where your mortgage is on a repayment basis each monthly payment you make to your mortgage reduces the overall balance we use to calculate interest, the amount of interest charged reduces accordingly.

    Why is my mortgage balance increasing?

    There are a number of reasons your mortgage balance may increase including:

    • Your monthly payments have not been made
    • Your monthly payments are only partially made
    • If any additional fees have been added to the mortgage (this could include Product, Additional Borrowing, and Arrears Fees)
    • Unpaid insurance premiums that are linked to the mortgage
    • If you have had a payment holiday
    • You have changed the due date for your payments.

    If your mortgage balance has decreased, this may be due to previous overpayments made.

  • How do I change my name on my mortgage?

    To change your name on your mortgage, please visit your nearest branch taking with you the original version of your name change documentation such as your Marriage Certificate or Deed Poll.

    How do I add or remove a person named on my mortgage account?

    If you want to add or remove a name on your mortgage account, you will need to apply to us for a remortgage in the names of those who will be the new property owner(s). You may be charged fees that apply for a new loan. A remortgage is a legal process and you will need a solicitor.

    Currently you can apply over the phone and in branches. Your mortgage adviser will discuss your needs and circumstances and check whether you and anyone you are adding to the mortgage can afford the loan. They will then recommend the most suitable mortgage for you.

    How do I change my correspondence address?

    To change your correspondence address, your request should be made in writing to:

    Chief Office
    Barnet Way
    Gloucester
    GL4 3RL

    The request should state why the change is required, together with a signature from all the relevant parties to the mortgage.

How does my mortgage account work?

Your mortgage may be a combination of different repayment methods with different interest rates over different mortgage terms. If so, your mortgage will be split into multiple parts called sub-accounts. The majority of our customers will have a sub-account 01 which is their main mortgage and a sub-account 99 which holds fees. Some customers may also have a sub-account 98 if they have a mortgage account fee.

Each sub-account has a separate monthly payment that we total before collecting the full amount from you each month. When we receive your total monthly payment, we split it and give each sub-account the amount it needs to ensure you repay your interest charges for that month.

For repayment sub-accounts, each month, your payments go towards reducing the amount you owe as well as paying off the interest. Remember, for interest only sub-accounts the balance doesn't reduce as you're only paying back the interest and it's a requirement that you have a repayment plan in place. Find out more about the different ways of repaying your mortgage.

If you pay more than your monthly payment, we'll put what you pay towards each sub-account in the same proportions that we apply your full monthly payments to those sub-accounts, unless you tell us otherwise.

Worked example

If your mortgage consists of two sub-accounts and your total monthly payment is £400, of which

  • £100 is the monthly payment on sub-account 01
  • £300 is the monthly payment on sub-account 02

We calculate what percentage of your total monthly payment is made to each sub-account, as follows

Payment on sub-account 01 £100 / Total monthly payment £400 x 100 = 25%

Payment on sub-account 02 £300 / Total monthly payment £400 x 100 = 75%

If you overpay £100 on top of your regular monthly payment, we'll apply £25 of the overpayment to sub-account 01 (overpayment of £100 x 25%) and £75 to sub-account 02 (overpayment of £100 x 75%).

Find out how to make additional payments.

How is my mortgage interest calculated?

The interest on your mortgage is calculated either on a daily or an annual basis. Check your annual statement to find out which method applies to your mortgage. All product rates listed on our website today are on daily interest. If you're currently on annual interest and wish to change to daily interest please call us.

Daily interest

Daily interest is calculated by charging interest on the amount of your outstanding mortgage, until you've paid it off, on a daily basis. We start charging interest:

  • on any money we lend you from the day we lend it to you;
  • on interest from the day after we add it to your mortgage;
  • on any charge and cost we add to your mortgage loan from the day we do so.

Any payment that you make will reduce the balance and therefore the amount of interest you are charged from the day that we receive it. We'll add the interest for each month to what you owe at the end of the last day of that month. We start charging interest on that interest from the first day of the next month.

How we calculate daily interest

How we calculate daily interest

For each month, we look at what you owe at the very start of the month. Then we look at anything we need to add to what you owe, such as a charge, or anything you pay off, say through a monthly payment, during that month. We'll calculate your interest for the month as follows:

  • (what you owe at start of month) x (yearly interest rate) x (days in the month)
    PLUS
  • (any added amount) x (yearly interest rate) x (remaining days in month, including the day of addition)
    MINUS
  • (any payment) x (yearly interest rate) x (remaining days in month, including the day of your payment)

We divide the total figure by 365 (366 in a leap year). We do our calculation to four decimal places at each step. We round up the result to the nearest penny to give you your interest charge for the month.

For example:

Someone owes £100,000 on 1st June, and on 16th June they make a payment of £20,000. Their yearly interest rate is 6%. On that basis, we work out their interest for June as follows.
£100,000 x 6% x 30 (being the number of days in June) = £180,000.0000
£20,000 x 6% x 15 (being the number of days from 16th to 30th June) = £18,000.0000
£180,000.0000 - £18,000.0000 = £162,000.0000
£162,000.0000 / 365 = £443.8356

Total interest charge for June = £443.84

Annual interest

Annual interest is calculated and added to your account once a year, on the same date, and is based on the amount of your outstanding mortgage at the start of the mortgage year. Although your mortgage balance may reduce throughout the year as you make your monthly payments, the balance on which interest is charged doesn't change until your mortgage account year starts again.

Can I rent out my home?

If you don’t have a Buy- to-let mortgage, you’ll need to ask for our agreement to rent out your home.

Find out how to rent out your home, the conditions that apply and how to cancel an existing consent to lease agreement. 

Have I been charged a mortgage account fee?

The mortgage account fee is an interest-free fee which is charged on new mortgage completions. It doesn't apply if you're switching to a new deal or borrowing more against your existing Halifax mortgage. It covers the setting up, routine maintenance and closing down of the mortgage account.

If we charged you a mortgage account fee when your mortgage completed, it'll be debited to sub-account 98. You'll be able to see this if you sign in to Online Banking to view your mortgage details or it'll be on your annual statement with the description "Mortgage account fee".

If you're not registered for Online Banking yet, it's easy and only takes about 5 minutes. Find out how to register.

Will I have to pay any early repayment charges?

We offer different types of mortgage products with different interest rates. With some of these there might be a charge if you repay all or part of your mortgage within a certain period of time. We refer to these as early repayment charges. Details of any early repayment charges that apply to you, and when they may be charged, are set out in your mortgage offer document or you can call us.

If early repayment charges apply, the charge will be based on the amount you owe when you make the overpayment to your mortgage. If you only repay part of your mortgage we'll charge you a proportion of the early repayment charge due.

If your current Halifax mortgage deal is ending and you're looking to switch to a new deal, early repayment charges are waived if there is 3 months or less to run on your existing deal. Also, if you're moving home and you take your existing Halifax mortgage deal with you, you won't have to pay any early repayment charges.

As a concession, in each calendar year you can make regular or lump-sum overpayments of up to 10% of the amount owed on each sub-account at 1st January without having to pay an early repayment charge. If the total amount you overpay during the year exceeds 10%, we'll only charge you an early repayment charge on the proportion you overpay above 10%. However, if you repay your mortgage in full within six months of making a regular or lump-sum overpayment, we'll require you to pay the full early repayment charge, including any portion which we previously didn't charge you.

Remember, as this is a concession, we can change or withdraw our 10% early repayment charge concession without notice. So, if you decide to make any regular or lump-sum overpayments, it's always best to call us and check if the policy has changed.

Can I move home and keep my current mortgage?

When moving home, you'll need to apply for a new mortgage. However, you may be able to keep your existing Halifax mortgage deal. To find out if you can transfer your existing mortgage deal to your new mortgage, you'll need to contact us.

We may also be able to arrange increased borrowing to cover any extra costs for the new property. We've a range of moving home deals available to our existing customers.

You could lose your home if you don’t keep up your mortgage repayments